Deana Addington
Rockford,IL
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Waitress
Villa Di Roma
Rockford, IL
05.2015 - 03.2017
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
House Keeper
howard johnsons
Rockford, IL
03.2008 - 02.2009
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with customers about requests for additional supplies or cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Communicated with maintenance team on damages to repair.
- Swept and damp-mopped private stairways and hallways.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sorted and counted linens and organized in storage areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Inspected furniture for damage or stains in between guest stays.
- Reported damage or theft of hotel property to management.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Waxed and polished wood furnishings to restore faded appearance.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Quality Control Inspector
Quality inspecting
Rockford, IL
01.2003 - 03.2005
- Followed standard procedures for tagging and segregating non-conforming products.
- Checked assignment of identifiers and labeling of batches to facilitate tracking back of non-conforming products while reducing error and waste.
- Adjusted settings for variety of automated production equipment operations to correct defects.
- Read work orders and blueprints to understand and execute material requirements, dimensions and correct sequence of machine operations for new products.
- Recorded production data accurately and followed WIP status using [Software].
- Communicated information affecting work allocation to supervisors.
- Performed manual, visual and dimension inspection of [Type] parts to deliver satisfactory quality and compliance with customer requirements and approved methods.
- Inspected, calibrated and repaired test equipment and measuring instruments to eliminate flaws in product.
- Observed machine operation for first run and sample pieces and verified part conformance to specifications using [Type] instruments.
- Handled repairs and reworks of defective parts to bring components back to functionality.
- Used testing techniques and operated automated inspection equipment specified for production stage for multiple products without supervision.
- Used line clearance procedures appropriate for specific production runs.
- Inspected vehicles to assess damage and functionality, recommend changes and issue violation notices.
- Completed vehicle inspections to verify compliance with standards and regulations and prevented use of vehicles with extreme safety concerns or violations.
- Monitored repair work and inspected post-repair vehicles to verify proper quality and compliance with requirements.
- Attached onboard diagnostics (OBD) scanner cables to vehicles to conduct emissions inspections.
- Conducted visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.
- Identified vehicle modifications to emissions equipment and fuel system to assess effects and determine legality.
- Identified emissions testing procedures and standards appropriate for age and technology of vehicles.
- Reviewed vehicle logs and driver records to assess potential risks and verify compliance with company policies.
- Investigated incidents related to potential vehicle malfunctions or accidents and issued comprehensive reports used for [Type] and [Type] needs.
- Communicated with state and local officials to acquire details of traffic infractions, accidents and vehicle safety hazards.
Quality Inspector
Anderson packageing
Rockford, IL
04.1998 - 07.1999
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Organized and labeled boxes in pallet racks to make item retrieval faster.
- Verified quantity and quality of products pre-shipment to comply with production standards.
- Assembled cartons, crates and containers to prepare for shipping.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Moved materials and items to shipping or to other designated areas.
- Reported broken items and mechanical problems to mitigate safety issues.
- Sorted and placed materials or items on racks, shelves or bins according to predetermined sequence in shipping and receiving area.
- Assembled customer orders from stock and placed orders on pallets or shelves.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Monitored flow of products into processing machinery, speeding up scanning, packing and loading.
- Inspected outgoing shipments to maintain quality assurance standards.
- Utilized advanced packaging solutions for fragile items to prevent shipping damage and profit loss.
- Logged packaging activities and filed reports in company databases.
- Reduced waste by adhering closely to packaging procedures and monitoring use of packaging materials.
- Operated forklifts and rider lifts efficiently to move cargo around production area.
- Attached labels to packaged items or stenciled information on containers.
- Removed damaged or inferior materials to prepare products for packaging.
- Cleared machine jams to reset malfunctions for production line.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Wrapped protective material around each product and packed items into cartons.
- Operated and tended product packaging machines.
- Sorted, graded and weighed products, verifying and adjusting products to meet specifications.
- Monitored production line for jams, pile-ups or glue not adhering properly.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Met or exceeded target for on-time customer shipments.
- Assembled cartons and applied pads to crate to prepare for product packing.
- Regulated machine flow specifications, speed, or temperature.
- Supplied materials to feeding devices, spindles or hoppers and unloaded completed packaged products.
- Adjusted machine components and pressure to support product processing.
- Discovered and fixed root causes of issues negatively impacting production performance.
- Cleaned, oiled and made valve or guide adjustments to machinery and equipment.
- Adjusted machine components, machine tensions and machine pressure according to size and processing angle of product.
- Increased line efficiency and reduced accidents through 5S program implementation.
- Adjusted machine tension and pressure to accommodate size or product packing angle.
- Boosted productivity and efficiency for staff in solution implementation.
- Identified and resolved quality issues, escalating critical problems to supervisors.
- Notified supervisors about production problems and helped identify and correct concerns.
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Prepared cost analysis reports on new product development.
- Monitored progress and completion to propel department commitment to on-time delivery and quality.
- Supported efforts to develop and launch new product offerings and enhancements for existing products.
- Established timelines for each phase of product development process.
- Led and contributed to product development brainstorming sessions and ideation.
- Studied and used knowledge of industry-specific production tools, machinery and equipment.
- Supervised daily activities of assigned department personnel, quickly addressing questions or performance issues.
- Analyzed data and member information to support formulation of product strategy.
- Documented completed work to meet internal compliance standards and achieve favorable audit results.
- Offered direction, performance feedback and training to staff throughout projects.
- Reviewed designs to determine compliance with industry standards and regulations.
- Oversaw testing and developed engineering standards for quality and productivity yields.
- Participated in and supported safety committees, trainings and directives.
- Spearheaded various product development initiatives, projects and duties.
- Researched patents, copyrights and trademarks, avoiding infringement issues.
- Adhered to written risk and compliance policies and procedures for business activities.
- Observed quality control procedures.
- Researched production specifications, costs and manufacturing methods and provided itemized production requirements.
- Modified and refined designs to conform with customer specifications, production limitations or changes in design trends.
- Investigated product's safety and handling qualities and ways of distribution, usage and maintenance.
- Developed manufacturing procedures and monitored designs to improve operations and product quality.
- Presented designs and reports to customers or design committees for approval and discussed need for modification.
- Evaluated feasibility of design ideas based on appearance, safety and market characteristics.
- Conferred with engineering to establish and evaluate design concepts for manufactured products.
- Directed and coordinated fabrication of models or samples from sketches.
- Prepared sketches using drafting instruments, paints and brushes or computer-aided design equipment.
Education
High School Diploma -
Jefferson High School
Rockford, IL05.1996
Skills
- Point of Sale (POS) system operations
- Sales Techniques
- Effective customer upselling
- Liquor, wine and food service
- Menu memorization
- Seating assignment preparation
- High-volume dining
- Dining customer service
- Safe food handling
- Table Bussing
Certification
- Licensed [Job Title] - [Year]
- basset card august25;2020 -8-4-2023 5A-0105593
food handler card
8-6-2020 - 8-4-2023 IL025271
Timeline
Waitress
Villa Di Roma
05.2015 - 03.2017
House Keeper
howard johnsons
03.2008 - 02.2009
Quality Control Inspector
Quality inspecting
01.2003 - 03.2005
Quality Inspector
Anderson packageing
04.1998 - 07.1999
High School Diploma -
Jefferson High School
- Licensed [Job Title] - [Year]
- basset card august25;2020 -8-4-2023 5A-0105593
food handler card
8-6-2020 - 8-4-2023 IL025271
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