Deana Casey
Brentwood
Summary
Dynamic professional with experience as a Substitute Teacher at Brentwood Union School District, adept at fostering positive learning environments through effective parent-teacher communication and positive reinforcement. Proven ability to enhance client relations as a Customer Relations Manager, utilizing strong problem-solving skills to build loyalty and drive repeat business.
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-Eighth Grade
Brentwood Union School District
01.2023 - Current
- Implemented lesson plans to engage students in diverse subjects and promote active learning.
- Adapted instructional materials to meet varying student needs and learning styles effectively.
- Maintained classroom management to foster a positive and respectful learning environment.
- Assisted permanent teachers in maintaining classroom routines, ensuring a seamless transition during their absence.
- Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
Real Estate Assistant
The Cross Group, Kari Cross
09.2019 - 12.2022
- Managed scheduling for property showings, ensuring timely communication with clients and agents.
- Assisted in preparing marketing materials, enhancing property visibility and client engagement.
- Coordinated and maintained client databases, improving accuracy of contact information and follow-up processes.
- Supported transaction processing by organizing documentation, reducing errors and streamlining workflows.
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
Customer Relations Manager
Pacific Track Time
02.2012 - 12.2015
- Managed complex client accounts, ensuring timely resolution of inquiries and issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Business Economics
University of California, San Diego
La Jolla, CA06-2002
Skills
- Customer service
- Conflict resolution
- Teamwork and collaboration
- Verbal and written communication
- Complex Problem-solving
- Relationship building
Timeline
Substitute Teacher, K-Eighth Grade
Brentwood Union School District
01.2023 - Current
Real Estate Assistant
The Cross Group, Kari Cross
09.2019 - 12.2022
Customer Relations Manager
Pacific Track Time
02.2012 - 12.2015
Bachelor of Arts - Business Economics
University of California, San Diego
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