Deana Castillo
Silver Springs,NV
Summary
Accomplished Assistant Manager at Friends Liquor, adept in fostering team collaboration and enhancing customer satisfaction. Leveraged strong decision-making and customer service skills to improve operational efficiency and workplace morale. Demonstrated leadership by promoting respect and achieving significant improvements in team performance and customer experience.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Friends Liquor
08.2022 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
Night Cleaner
Ccs
03.2019 - 11.2024
- Strengthened professional relationships through consistent communication with supervisors regarding progress and concerns.
- Optimized efficiency by completing specific assignments within given deadlines without compromising quality.
- Streamlined workflow by organizing cleaning tools and equipment for easy accessibility during shifts.
- Enhanced workplace cleanliness by meticulously sanitizing surfaces and high-touch areas.
- Reduced cross-contamination risks by utilizing appropriate cleaning products and techniques.
- Maintained a safe environment for employees and customers by promptly addressing spills and potential hazards.
- Improved overall building appearance with thorough mopping, vacuuming, and dusting.
- Upheld company standards of cleanliness in all assigned areas, ensuring a consistently polished appearance.
- Adhered to safety protocols while handling chemicals, minimizing risk of injury or accidents on the job site.
- Demonstrated attention to detail when cleaning windows, mirrors, and glass surfaces for streak-free results.
- Completed nightly cleaning tasks efficiently to prepare the facility for daily operations on schedule.
- Ensured proper waste disposal to maintain a sanitary work environment.
- Promoted a healthy workspace by consistently sanitizing employee break areas and common spaces.
- Assisted in inventory management, stocking cleaning supplies to minimize downtime during shifts.
- Increased customer satisfaction by maintaining clean restrooms and replenishing supplies as needed.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
Team Leader
Wendys Fast Food
09.2020 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
GED -
Douglas High
Minden, NV06.2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Friends Liquor
08.2022 - Current
Team Leader
Wendys Fast Food
09.2020 - 11.2022
Night Cleaner
Ccs
03.2019 - 11.2024
GED -
Douglas High
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