Deana Dods
Ballwin,MO
Summary
Skilled Business Development leader offering 8 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
21
21
years of professional experience
Work History
Director of Business Development
Automated Marking Inc.
Ballwin, MO
09.2021 - Current
- Negotiated, prepared and signed contracts with clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Consulted with product development teams to enhance products based on customer interest data.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.
- Identified revenue opportunities by collaborating with distribution partners.
- Contributed to industry organization and trade shows to gather competitive and industry intelligence.
Technical Sales and Service
Inkjet Inc
Willis, TX
05.2017 - 08.2021
- Built current sales territory that covers the Midwest including states: Missouri, Kansas, Southern IL,
- Nebraska, Iowa, Indiana, Tennessee, Arkansas, and Kentucky
- Responsible for selling all product offerings: Continuous Inkjet, Lasers, Automated Labeling Systems,
- Thermal Inkjet, Hi-Res Piezo direct case printers
- Product Manager of Automated Labeling Systems
- Provide training to sales and service on Labeling Systems selling features as well as installation andrepair
- Have provided service training on our other product lines
- Key accounts in Food and Beverage and Medical/Pharma
- Sales largely targeting Food and Beverage with a new drive for Pharma
- Perform Demo's and trial installations to promote product sales
- Continuously manage and update CRM
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Obtained referrals with existing clients to generate new business, boosting overall sales.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
Corporate Account Executive
Diagraph Marking and Coding
Saint Charles, MO
04.2015 - 04.2017
- Effectively rebuilt and grew a previously neglected territory reestablishing and repairing relationshipswith customers
- Create custom proposals with application specific details to showcase our solution advantages andillustrate how we can exceed the customer's needs
- Continuously manage and update the CRM
- Effective use personal demo inventory to provide live product demonstrations to customers
- Responsible for selling all product offerings: Continuous Ink Jet, Impulse Jet, Integrated ValveTechnology, TTO, Lasers, and Automated Labeling Products
- Received award for Top Automated Labeling Products Unit Sales in North America for 2016.
Application Engineer
Diagraph Marking and Coding
Saint Charles, MO
01.2014 - 01.2015
- Provide Pre-Sales support in the form of customer visits, service escalation, and application validation
- Work closely with Project Manager to design turnkey solutions for custom applications
- Developed and implemented a multi-level technical service training program and conductedinternationally to both sales and service for direct sales and distribution
- Validated customer applications and created custom videos for Sales to share with customers of theproposed solution.
Field Service Engineer
Diagraph Marking and Coding
Saint Charles, MO
04.2013 - 01.2014
- Install, troubleshoot and repaired all product offerings providing customer training on operation andmaintenance of equipment
- Propose and quote service contracts to customers
- Work closely with local sales to upgrade customer to new equipment.
Field Service Engineer
Nautilus Hyosung America
, California
01.2012 - 01.2013
- Install, Troubleshoot and Repair ATM equipment specifically sold to Chase Bank
- Provide comprehensive customer training to bank personnel on proper care and maintenance ofequipment
- Gather and record equipment information at regular intervals to monitor performance
- Parts Champion responsible for stocking and maintaining parts hubs throughout California.
Owner
Painting by Deana
Highland, CA
01.2007 - 01.2010
- Interior/Exterior Residential/Commercial Painting
- Qualified and Accepted into the PDCA and BBB
- Obtained and maintained Contractors License.
Metallurgical Coordinator
California Steel Industries
Fontana, CA
01.2005 - 01.2007
- Responsible for coordinating the inspection, review, disposition and re-application of product producedoff the Galvanizing line
- Conduct customer visits for both claimed product and end use specifications
- Worked with Operations Managers on customer end use requirements
- Tailored monthly operation claims reports for better tracking of production goals.
Laboratory Supervisor
01.2000 - 01.2003
- Mechanical
- Charpy Impact Testing, Vicker's Micro Hardness, Dropweight Tear Testing, Supervised a four man team of mechanical testers
- Performed mechanical tests for the purpose of product qualification
- Mechanical tests include Tensiletesting, Charpy Impact Testing, Vicker's Micro Hardness, Drop weight Tear Testing
- Received award for successfully lowering overtime below budget requirements.
Quality Assurance Coordinator
01.2000 - 01.2003
- Charpy Impact Testing, Vicker's Micro Hardness, Dropweight Tear Testing, Responsible for coordinating the inspection, review, disposition and re-application of product producedoff the Galvanizing line
- Prepared quality and claims reports for operations
- Made customer visits when necessary for claims resolution.
Education
Associate of Science - Computer Electronics Engineering Technology
ITT Technical Institute
Skills
- Proposal Writing
- Direct Sales
- CRM Platforms
- Product Management
- Tradeshow Events
- Product Demos
- Field Service
- Project Management
- Sales Training
- Prospect Targeting
- Pipeline Development
- Deal Structuring
Timeline
Director of Business Development
Automated Marking Inc.
09.2021 - Current
Technical Sales and Service
Inkjet Inc
05.2017 - 08.2021
Corporate Account Executive
Diagraph Marking and Coding
04.2015 - 04.2017
Application Engineer
Diagraph Marking and Coding
01.2014 - 01.2015
Field Service Engineer
Diagraph Marking and Coding
04.2013 - 01.2014
Field Service Engineer
Nautilus Hyosung America
01.2012 - 01.2013
Owner
Painting by Deana
01.2007 - 01.2010
Metallurgical Coordinator
California Steel Industries
01.2005 - 01.2007
Laboratory Supervisor
01.2000 - 01.2003
Quality Assurance Coordinator
01.2000 - 01.2003
Associate of Science - Computer Electronics Engineering Technology
ITT Technical Institute
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