Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DeAna Fitzmaurice

Philadelphia,PA

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Waitress/Phone Receptionist

City Pizza
05.2019 - 12.2019
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Confer with coworkers to get information about order details, processing plans, or problems that occur
  • Operate cash registers to accept payments for food and beverages
  • Train other staff, volunteers or student assistants, and schedule and supervise their work
  • Collect information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of any apparent waste or refuse
  • Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
  • Completed credit payments via card processing systems
  • Used slow periods to restock supplies, ice, trays and delivery bags
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offers.

Education

High School Diploma -

Constitution High School
Philadelphia, PA
06.2023

George Sherwood Elementary
Philadelphia, PA
06.2019

Skills

  • Adapt to Diverse Groups
  • Exceptional Customer Service
  • Communication and Public Speaking
  • Time-Management and Multitasking
  • Memorization
  • Organization
  • Self-Motivation and Self Management
  • Cash Handling
  • Credit Card Processing
  • Stocking and Replenishing

Certification

  • Successful Completion of Fire Safe ... Fire Smart Fire Safety Training for Child Care & Preschool Programs. (Completion Date: January 25, 2023.)
  • Professional Development Certificate of Completion for Safe Sleep Practices for Caregivers: Reduce the Risk of SUID. (One (1) Hour CDA1 Completion Date: January 25, 2023.)
  • Professional Development Certificate of Completion for Supporting the Child Vaccination Decision Process. (Two (2) Hours CDA1 Completion Date January 24, 2023.)
  • Professional Development Certificate of Completion for Get Started with Center-Based Care - Revised 2022. (Ten (10) Hours CDA6 Completion Date January 24, 2023.)
  • Professional Development Certificate of Completion for 911: Responding to Medical Emergencies. (One (1) Hour CDA1 Completion Date January 23, 2023.)

Timeline

Waitress/Phone Receptionist

City Pizza
05.2019 - 12.2019

High School Diploma -

Constitution High School

George Sherwood Elementary
  • Successful Completion of Fire Safe ... Fire Smart Fire Safety Training for Child Care & Preschool Programs. (Completion Date: January 25, 2023.)
  • Professional Development Certificate of Completion for Safe Sleep Practices for Caregivers: Reduce the Risk of SUID. (One (1) Hour CDA1 Completion Date: January 25, 2023.)
  • Professional Development Certificate of Completion for Supporting the Child Vaccination Decision Process. (Two (2) Hours CDA1 Completion Date January 24, 2023.)
  • Professional Development Certificate of Completion for Get Started with Center-Based Care - Revised 2022. (Ten (10) Hours CDA6 Completion Date January 24, 2023.)
  • Professional Development Certificate of Completion for 911: Responding to Medical Emergencies. (One (1) Hour CDA1 Completion Date January 23, 2023.)
DeAna Fitzmaurice