DeAna Fitzmaurice
Philadelphia,PA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress/Phone Receptionist
City Pizza
2700 S 16th St, Philadelphia, PA 19145
05.2019 - 12.2019
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Confer with coworkers to get information about order details, processing plans, or problems that occur
- Operate cash registers to accept payments for food and beverages
- Train other staff, volunteers or student assistants, and schedule and supervise their work
- Collect information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of any apparent waste or refuse
- Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Completed credit payments via card processing systems
- Used slow periods to restock supplies, ice, trays and delivery bags
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offers.
Education
High School Diploma -
Constitution High School
Philadelphia, PA06.2023
George Sherwood Elementary
Philadelphia, PA06.2019
Skills
- Adapt to Diverse Groups
- Exceptional Customer Service
- Communication and Public Speaking
- Time-Management and Multitasking
- Memorization
- Organization
- Self-Motivation and Self Management
- Cash Handling
- Credit Card Processing
- Stocking and Replenishing
Certification
- Successful Completion of Fire Safe ... Fire Smart Fire Safety Training for Child Care & Preschool Programs. (Completion Date: January 25, 2023.)
- Professional Development Certificate of Completion for Safe Sleep Practices for Caregivers: Reduce the Risk of SUID. (One (1) Hour CDA1 Completion Date: January 25, 2023.)
- Professional Development Certificate of Completion for Supporting the Child Vaccination Decision Process. (Two (2) Hours CDA1 Completion Date January 24, 2023.)
- Professional Development Certificate of Completion for Get Started with Center-Based Care - Revised 2022. (Ten (10) Hours CDA6 Completion Date January 24, 2023.)
- Professional Development Certificate of Completion for 911: Responding to Medical Emergencies. (One (1) Hour CDA1 Completion Date January 23, 2023.)
Timeline
Waitress/Phone Receptionist
City Pizza
05.2019 - 12.2019
High School Diploma -
Constitution High School
George Sherwood Elementary