Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEANA GERARD

Lebanon ,TN

Summary

Seeking a professional position in an integrity driven, fast paced and fun loving environment with a result oriented organization the promotes individual growth and believes in team players.

Methodical and detail-oriented post closer. Consistently surpass demanding targets and meet quality assurance requirements. Skilled at working in chaotic, high-volume settings with tough objectives. Team-minded, dependable and industrious. Dedicated Post Closer bringing 1 year of experience on packages for Refinance, Open and New build loans. Complex problem-solver with analytical, attentive and proactive nature.

Desire to bring skills and abilities to a company setting. Hardworking and reliable manager and employee with strong abilities in leading and teaching. Offering retail management, post-closing, and service. Highly organized, proactive and punctual with team-oriented mentality.

Flexible, dependable shift manager with significant experience planning and maintaining work schedules,

managing employee relations, and collaborating with supervisors and subordinates to ensure effective customer

service

Thoroughly prepared manager with 7+ years of experience organizing and planning work schedules, attendance,

payroll, supervising employees, and providing quality customer service

Proven leader with 7 + years of experience managing a retail store and turning it into a profitable business

Overview

23
23
years of professional experience

Work History

Merchandiser

PL marketing
Nashville , Tn
10.2023 - 02.2024
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Stocked shelves with merchandise according to store layout and inventory guidelines.
  • Organized backroom storage area for efficient access to products and supplies.
  • Executed product resets according to company guidelines and visual standards.
  • Collaborated with team members to ensure efficient merchandise placement.
  • Utilized planograms to maintain consistency across retail locations.
  • Maintained a clean and organized work environment throughout the day.
  • Communicated effectively with team members regarding project updates or changes.
  • Adjusted shelves, bins, racks, and temporary displays to match provided plans.
  • Ensured that all products were properly priced and labeled correctly in accordance with company standards.
  • Organized merchandise by following company guidelines for placement and execution.

Post Closer

Nations Lending Services
Merriam, KS
04.2021 - 03.2022
  • Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
  • Performed post-closing checks of mortgage loan documentation.
  • Managed loan packages and prepared closing instructions for staff.
  • Completed transaction documents such as buyer, seller and HUD paperwork.
  • Scanned and uploaded loan and related documents into system.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Server Manager

Blackbear diners
Olathe, KS
11.2019 - 03.2021
  • Motivated staff through acknowledgment of hard work and achievements.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Wrapped sandwiches, hot entrees and desserts for serving or for takeout.
  • Established standards for personnel performance and customer service.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Maintained table setting by removing courses, replenishing utensils and refilling drinks.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Provided information about menu selections and made recommendations.
  • Collected cash sales from employees to properly tip each server after shift.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Supervised staff preparing and serving many meals per day.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Worked closely with store manager, chef and cooks to determine menu plans for special events or occasions.
  • Obtained highest rating from county health department year over year.

Owner/Operator

Deana's Daycare
Olathe, KS
10.2008 - 04.2018
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Maintained organized and clean classroom and play areas.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Incorporated music and art activities to encourage creativity and expression.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.

Department Manager

Walmart
Olathe, KS
03.2001 - 01.2008
  • Worked closely with sales associates to complete tasks.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Supervised 100 full-time and many part-time employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled shift overstock, restocking, and inventory control.
  • Balanced workloads to meet targets without overtaxing employees.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Employed process improvement initiatives within department.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Examined merchandise to correctly price and display products.
  • Built and managed relationships with vendors through effective contract management and price negotiations.

Education

High School Diploma -

Olathe North Sr High School
Olathe, KS
05.1987

Skills

  • Customer relations
  • Loan processing support
  • Spreadsheet tracking
  • File management
  • Problem resolution
  • Leadership
  • Work ethic
  • Multitasking
  • Clerical
  • Training & Development
  • Computer skills
  • First Aid/CPR
  • Guest service
  • Verbal and written communication
  • Cleaning and sanitation
  • High-volume dining
  • Menu memorization
  • Relationship management
  • Dining customer service
  • Point of Sale (POS) system operations
  • Recordkeeping requirements
  • Housekeeping abilities
  • Supervision
  • PPE use
  • Meticulous attention to detail
  • Team Supervision

Timeline

Merchandiser

PL marketing
10.2023 - 02.2024

Post Closer

Nations Lending Services
04.2021 - 03.2022

Server Manager

Blackbear diners
11.2019 - 03.2021

Owner/Operator

Deana's Daycare
10.2008 - 04.2018

Department Manager

Walmart
03.2001 - 01.2008

High School Diploma -

Olathe North Sr High School

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