DEANA GONZALES
Carteret,NJ
Summary
Hard-working professional with 6+ years of experience and a proven knowledge of conflict resolution, customer needs assessments, and relationship management. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Prestige Pain
10.2019 - Current
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Take Patient Vitals
- Administer medications
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
OR Patient Care Technician
Pleasantdale Ambulatory Care
04.2017 - 10.2019
- Delivered exceptional patient service by addressing concerns professionally and empathetically, fostering trust between patients and staff members.
- Contributed to inventory management by restocking supplies and ensuring all necessary equipment was available for procedures.
- Assisted in patient positioning and draping during surgical procedures, ensuring optimal access for surgical teams while maintaining patient dignity.
- Supported nursing staff through diligent monitoring of patients'' physical conditions and emotional well-being during their stay in the OR unit.
Medical Receptionist
Pursuit Physical Therapy
10.2013 - 03.2017
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
A.A. - Radiology
VALENCIA CC
Orlando, FL03.2014
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Customer Service Skills
- Team Manager
- Bilingual
- POS System
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
References
References available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Prestige Pain
10.2019 - Current
OR Patient Care Technician
Pleasantdale Ambulatory Care
04.2017 - 10.2019
Medical Receptionist
Pursuit Physical Therapy
10.2013 - 03.2017
A.A. - Radiology
VALENCIA CC
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