DEANA GRAY
Houston
Summary
Over 20 years of sales experience, specializing in sales management, training, and consulting. Successfully managed teams of up to 120 employees, driving consistent profit increases and improved store rankings. Focused on training team members to exceed customer expectations, enhancing customer retention rates. Achieved high compliance standards, consistently passing audits through effective training programs.
Overview
34
34
years of professional experience
Work History
Licensed Health and Life Consultant
Self Employed Services
Houston
09.2019 - Current
- Licensed in 13 states to provide health insurance options for individuals, families, and small businesses.
- Gathered information from potential clients and prepared tailored quotes.
- Delivered client presentations both in person and via webinars.
- Upsold products to enhance client coverage options.
- Processed applications for underwriting and managed payment collections.
- Called up to 400 leads weekly using CRM for lead generation.
- Followed up with clients through calls, emails, and handwritten cards.
- Compiled weekly expense and advertising reports for performance analysis.
Finance Manager/Finance Director
Harley-Davidson/Asbury Automotive
Atlanta
03.2004 - 07.2019
- Enhanced finance department productivity and profitability through strategic sales initiatives.
- Focused on extended warranty and prepaid maintenance programs to increase customer retention.
- Processed credit applications and coordinated with lenders for customer financing.
- Managed loan documentation, tags, titles, and all necessary paperwork for vehicle sales.
- Utilized menu presentations to drive product sales while ensuring compliance with guidelines.
- Presented performance reports daily, weekly, and monthly to ownership, emphasizing key metrics.
- Implemented training programs for finance department employees to elevate overall performance.
Office Manager/Travel Consultant
AAA Auto Club Group/Allstate
Peoria
08.1995 - 02.2004
- Trained new hires on office policies and procedures to ensure compliance.
- Implemented company protocols for efficient daily operations.
- Responded to customer inquiries professionally via phone and email.
- Managed office inventory, including placing orders for supplies.
- Coordinated office functions and activities to enhance employee engagement.
- Arranged meetings, conferences, and travel logistics to support departmental needs.
- Developed personalized travel itineraries based on client preferences and budgets.
- Processed payments while handling confidential information with utmost discretion.
Pharmacy Technician/Billing Specialist
St Francis Medical Center/Methodist Medical Center
Peoria
05.1991 - 07.1995
- Entered prescription information into databases for efficient processing.
- Assisted pharmacists in accurately filling prescription orders on time.
- Maintained meticulous records of controlled substances to comply with DEA regulations.
- Prepared compounded medications under supervision of licensed pharmacist to meet patient requirements.
- Computed charges for medications and equipment dispensed to hospital patients.
- Restocked medication shelves to ensure availability of supplies.
- Transferred medications from vials to sterile syringes using aseptic techniques.
- Mixed pharmaceutical preparations according to prescriptions, adhering to safety standards.
Education
Professional licenses - Real Estate, Insurance, Pharmacy Technician
Illinois Central College/St Francis Medical Center
Peoria, Illinois01.1996
Skills
- Client rapport and relationship management
- Integrity and honesty
- Multitasking and organization
- Client presentations
- Sales strategies
- Problem solving
- Time management
- Attention to detail
- Verbal and written communication
- Resource evaluation
- Strategic planning
References
References available upon request.
Timeline
Licensed Health and Life Consultant
Self Employed Services
09.2019 - Current
Finance Manager/Finance Director
Harley-Davidson/Asbury Automotive
03.2004 - 07.2019
Office Manager/Travel Consultant
AAA Auto Club Group/Allstate
08.1995 - 02.2004
Pharmacy Technician/Billing Specialist
St Francis Medical Center/Methodist Medical Center
05.1991 - 07.1995
Professional licenses - Real Estate, Insurance, Pharmacy Technician
Illinois Central College/St Francis Medical Center
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