Summary
Overview
Work History
Education
Skills
Timeline
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Deana Gunter

Gilbert

Summary

Dynamic professional with extensive experience at Lexington County Public Defenders Office, excelling in office administration and customer service. Proven ability to maintain confidentiality while managing sensitive information and enhancing client satisfaction through effective communication and organization. Skilled in document preparation and appointment scheduling, fostering strong relationships with clients.

Overview

8
8
years of professional experience

Work History

Secretary

Lexington County Public Defenders Office
04.2004 - 08.2008
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.

Customer Service Representative

Walmart
03.2000 - 02.2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

GED -

Gilbert High School
Gilbert SC
06-2002

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • Keyboarding skills
  • Document preparation
  • File management
  • Calendar management

Timeline

Secretary

Lexington County Public Defenders Office
04.2004 - 08.2008

Customer Service Representative

Walmart
03.2000 - 02.2004

GED -

Gilbert High School

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Deana Gunter