Deana Haynes
Daytona Beach ,FL
Summary
Reliable Registered Clinical Social Worker Intern with 3 years of experience as a key member of an interdisciplinary team for a not for profit organization. Reputation for defusing tense situations and establishing genuine rapport with clients, family members and community partners. Strong interest in developing supervisory skills. Currently maintaining 1,000,000/5,000,000 HPSO Liability insurance. Intern License Number: ISW-18309
Overview
18
18
years of professional experience
Work History
Registered Clinical Social Worker Intern
A Helping Hand Inc
Daytona Beach , FL
02.2023 - Current
- Counseled patients and families on issues such as mental health, stress management, and coping skills.
- Conducted assessments of patient needs, strengths, and weaknesses to develop individualized treatment plans.
- Developed strategies for managing difficult behavior among patients in clinical settings.
- Collaborated with other professionals to discuss patient progress and treatment options.
- Educated family members on how best to support their loved ones through recovery processes.
- Participated in weekly case reviews with supervisors to discuss current cases and any changes that may be necessary.
- Coordinated referrals for additional services or resources when appropriate.
- Implemented evidence-based interventions in accordance with established protocols.
- Evaluated client progress throughout treatment periods utilizing standardized assessment tools.
- Utilized motivational interviewing techniques when working with resistant populations.
Registered Clinical Social Worker Intern
Embridge Counseling LLC
Daytona Beach, FL
03.2023 - 01.2024
- Counseled patients and families on issues such as mental health, stress management, and coping skills.
- Counseled clients or patients individually and in group sessions to assist recovery from mental illness/Trauma and to adjust to life.
- Developed treatment plans based on clients' needs and goals.
- Incorporated evidence-based treatments such as Cognitive Behavioral Therapy and family model.
- Facilitated psychoeducational for clients to gain insight into their thoughts, feelings, and behaviors.
- Educated family members about the impact of trauma on individuals and families.
- Attended trainings and workshops related to trauma therapy topics.
- Adhered to ethical guidelines when providing counseling services.
- Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
Grad Student Intern
Eliada Homes
Asheville, NC
09.2020 - 05.2022
- Provided individual and group counseling to children with mental health diagnoses.
- Facilitated psychoeducational groups for adolescents in a day treatment program.
- Developed individualized treatment plans based on client needs.
- Conducted assessments, including clinical interviews and psychological testing.
- Collaborated with other professionals to coordinate services for clients.
- Monitored and documented progress of clients' therapeutic goals.
- Created an environment that was safe and supportive for clients during therapy sessions.
- Assisted in the development of behavior intervention plans for students with special needs.
- Conducted assessments and wrote reports on client progress.
- Facilitated therapeutic activities in a classroom environment.
- Developed and implemented Individual Education Plans for students with special needs.
- Provided guidance to teachers, parents, and other stakeholders in determining appropriate educational goals and objectives.
Customer Service Manager
Answer All
South Daytona , FL
04.2006 - 03.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coached leaders on best practices for managing employees effectively.
- Improved productivity and case turnaround time by efficiently managing 7 employees.
Education
Master of Science - Social Work
University of Kentucky
Lexington, KY12-2022
Bachelor of Science - Interdisciplinary Studies
Keiser University
Daytona Beach 06-2016
High School Diploma -
Daytona State College
Daytona Beach, FL09-2008
Skills
- Clinical Documentation
- Group Therapy
- Client Advocacy
- Mental health counseling
- Behavioral assessment
- Cognitive behavioral therapy
- Cognitive behavior therapy
- Psychosocial evaluations
- Recordkeeping and documentation
- Behavior Modification
- Evidence-based practices
- Individual Therapy
Timeline
Registered Clinical Social Worker Intern
Embridge Counseling LLC
03.2023 - 01.2024
Registered Clinical Social Worker Intern
A Helping Hand Inc
02.2023 - Current
Grad Student Intern
Eliada Homes
09.2020 - 05.2022
Customer Service Manager
Answer All
04.2006 - 03.2022
Master of Science - Social Work
University of Kentucky
Bachelor of Science - Interdisciplinary Studies
Keiser University
High School Diploma -
Daytona State College