Deana Hunter

• Resolved customer inquiries efficiently through active listening and effective communication techniques.
• Implemented process improvements that enhanced call resolution times and customer satisfaction.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Maintained comprehensive knowledge of products and services to provide accurate information to customers.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

• Negotiated contracts with suppliers to secure favorable pricing and terms.
• Managed inventory levels to ensure availability while minimizing excess stock.
• Developed and maintained relationships with key vendors to enhance supply chain efficiency.
• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.

Record keeping of admittance and release of minimum facility clients.

Arranged doctor appointments, transportation, counseling and activities for the clients.

Facilitated visitor requests.

Managed the purchase of groceries and various items, hired client's for employee and cashier positions for client's Cantina.

Paid client employee wages.

Processed documentation of incoming maximum and minimum prisoners, maintaining their cell location.

Arrange physical and medical appointments.

Assigned and/or reassign work jobs and locations.

Maintain prisoner uniform requirements.

Calculated and recorded their reimbursement for employment.