Deana Kalogerson

Customs Entry Writer

Kuehne + Nagel

08.2018 - Current

Resolved issues related to missing or incomplete documentation swiftly, minimizing disruption to both clients and logistics partners involved in the import process.
Developed strong relationships with clients, facilitating communication and understanding of their unique import requirements.
Provided expert advice to clients regarding country-specific import regulations, helping them navigate complex international trade requirements effectively.
Identified and resolved issues with potential to delay cargo release or final delivery.
Managed high-volume workload efficiently, prioritizing tasks to meet tight deadlines while maintaining accuracy in all customs entries.
Delivered exceptional customer service through fast and accurate processing of entries, professional, precise communication and coordination with other departments to resolve inquires.
Collaborated closely with regulatory agencies such as FDA and EPA when required for specific imports, ensuring full compliance with all relevant protocols.
Analyzed and validated import documentation and data to remain in accordance with applicable laws and regulations.
Ensured accurate invoicing of services rendered by verifying fees associated with each entry before submission.
Contributed to a positive team environment by offering assistance and support to colleagues as needed, fostering strong working relationships within the department.
Worked with other freight forwarders to track shipments and coordinate timely release from customs upon arrival at port.
Monitored shipment statuses proactively through various tracking tools, keeping clients informed about any potential delays or disruptions affecting their cargo.
Prepared and processed documentation according to customs regulations.
Tracked shipments processing through customs and other agencies and obtained clearances.
Advised customers on transportation options, types of carriers or shipping routes.