Summary
Overview
Work History
Education
Skills
Timeline
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Deana Love

LeRoy

Summary

Dynamic professional with a proven track record at Therapy Services LLC, excelling in customer service and conflict resolution. Demonstrated exceptional time management and attention to detail, achieving a consistent record of on-time deliveries and high customer satisfaction. Skilled in data documentation and adept at navigating multiple systems to enhance operational efficiency.

Overview

33
33
years of professional experience

Work History

Driver

Therapy Services LLC
09.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Residential Home Manager

Resource Center for Independent Living
07.1997 - 08.2018
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Offered learning opportunities to help residents develop important life skills.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Implemented safety measures to minimize risks, maintaining a secure living environment for all residents.
  • Managed budgets effectively, ensuring adequate resources for quality care provision and facility maintenance.
  • Collaborated with healthcare professionals to create comprehensive care plans for each resident''s specific requirements.
  • Maintained detailed documentation of resident progress, using data-driven insights to inform future care plan adjustments.

Customer Service Representative

Teletec
03.1992 - 04.1994
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.

Education

GED -

Le Roy High School
LeRoy, KS

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Time management
  • Conflict resolution
  • Problem solving
  • Data documentation
  • Call management
  • CRM software
  • Active listening
  • Communication skills
  • Multitasking
  • Windows
  • Excel
  • Multiple Screen Navigation
  • Work without supervision

Timeline

Driver

Therapy Services LLC
09.2018 - Current

Residential Home Manager

Resource Center for Independent Living
07.1997 - 08.2018

Customer Service Representative

Teletec
03.1992 - 04.1994

GED -

Le Roy High School

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Deana Love