Deana Mcgee
Rochester,NY
Summary
To find a career that I can uphold for as long as I am willing and that I enjoy doing
Experienced in providing person-centered support to individuals with intellectual and developmental disabilities, focusing on daily living assistance and personal care tasks. Responsibilities included monitoring health changes, documenting care activities, and communicating effectively with families and care teams to ensure participant needs were met. Successfully maintained safe home environments while following established support guidelines and care plans. Demonstrated ability to foster independence through community outings and engagement activities, contributing to overall participant well-being.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Direct Support Professional
Heritage christian services
Rochester
08.2026 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supported Public Partnerships participants with daily living and personal care tasks
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted participants with community outings and social engagement
- Accompanied individuals on outings to promote independence and integration into the community.
- Coordinated routine support based on participant service plans
- Communicated with families, case managers, and care teams about needs
- Documented care activities, schedules, and participant updates accurately
- Monitored health changes and reported concerns to supervisors
- Maintained safe home environments and followed support guidelines
- Provided medication reminders and prompted healthy daily routines
- Followed the care plan and directions to administer medications.
Direct Support Professional
Public Partnerships
Rochester
09.2025 - 07.2026
- Supported Public Partnerships participants with daily living and personal care tasks
- Monitored health changes and reported concerns to supervisors
- Documented care activities, schedules, and participant updates accurately
- Communicated with families, case managers, and care teams about needs
- Maintained safe home environments and followed support guidelines
- Provided medication reminders and prompted healthy daily routines
Customer Service Representative
Maximus
Rochester
11.2022 - 07.2025
- Handled inbound calls for Maximus government service programs
- Assisted callers with eligibility, benefits, and account questions
- Resolved complaints using approved service procedures
- Explained program requirements in clear, professional language
- Maintained confidentiality while supporting high-volume member inquiries
- Escalated complex issues to supervisors and specialized teams
- Reviewed case details in customer service systems
- Updated records with accurate notes and call outcomes
Housekeeper
Holiday Inn Express Hotel
Rochester, NY
11.2019 - 05.2020
- Cleaned guest rooms and bathrooms to the Holiday Inn Express brand standards.
- Replaced linens, towels, and guest supplies in assigned rooms.
- Inspected room cleanliness before guest arrivals and reported maintenance issues.
- Sanitized public areas, lobby spaces, and hallways throughout shifts.
- Restocked housekeeping carts with cleaning chemicals, amenities, and linen supplies.
Cashier
Dollar Tree
11.2017 - 10.2018
- My job is to cash out customers with their purchase of merchandise from our store. I also do maintenance work which includes sweeping, mopping, restocking shelf with new items and etc.
- Processed customer transactions at Dollar Tree cash register using point-of-sale system.
- Counted cash, card, and change for accurate checkout completion.
- Greeted customers and answered basic questions about store items.
Debt collector
Mercantile Adjustment Bureau
09.2016 - 11.2017
- Collected on charged off Kohls credit cards, established payment arrangements, and offered settlements to remove debts from collections. Handled overdraft CitizensBank accounts and worked with a utility company called National Grid.
- Collected delinquent accounts for adjustment bureau using compliant telephone outreach.
- Negotiated payment arrangements with consumers and verified updated account information.
- Reviewed account histories to identify balances, disputes, and collection priorities.
Housekeeping
Holiday inn Express
01.2015 - 09.2016
- Maintained cleanliness of occupied and vacant rooms for incoming guests by dusting, vacuuming, and cleaning toilets, tubs, and sinks.
- Cleaned Holiday Inn Express guest rooms to brand cleanliness standards.
- Changed linens and made beds in occupied and vacant rooms.
- Restocked towels, toiletries, and guest room supplies.
Housekeeping
Holiday inn/Lexington inn
03.2014 - 12.2014
- New management took over the hotel, resulting in a name change to Ramada.
- Maintained cleanliness of occupied and vacant guest rooms, ensuring they were ready for new arrivals. Performed tasks such as dusting, vacuuming, and cleaning toilets, tubs, and sinks.
- Cleaned guest rooms and suites following Holiday Inn Express brand standards.
- Restocked linens, towels, and amenities for occupied and vacant rooms.
- Sanitized bathrooms, surfaces, and high-touch areas using approved cleaning supplies.
Asst Manager
Delta Sonic
03.2011 - 02.2014
- My job entitled me to do Tracked gas delivery figures to ensure accurate stock levels for delivery, count in draws so my cashier could begin their shift. I also did Processed Trippy merchandise orders for customer fulfillment which included the merchandise we sold in the store. Promoted from tech position to store assistant manager within 4 months of joining the company. Managed the store from opening to closing hours and addressed customer complaints.
- Supervised Delta Sonic car wash operations and guided daily team workflows.
- Coordinated customer service at Delta Sonic lanes, greeting guests and resolving concerns.
- Monitored detailing bays and inspected vehicles for service quality and presentation.
Education
Law and Government
John Marshall High School
Rochester, NY 09.2005 - 06.2009
Skills
- Person centered support
- Medication reminders
- Daily living assistance
- Behavior monitoring
Timeline
Direct Support Professional
Heritage christian services
08.2026 - Current
Direct Support Professional
Public Partnerships
09.2025 - 07.2026
Customer Service Representative
Maximus
11.2022 - 07.2025
Housekeeper
Holiday Inn Express Hotel
11.2019 - 05.2020
Cashier
Dollar Tree
11.2017 - 10.2018
Debt collector
Mercantile Adjustment Bureau
09.2016 - 11.2017
Housekeeping
Holiday inn Express
01.2015 - 09.2016
Housekeeping
Holiday inn/Lexington inn
03.2014 - 12.2014
Asst Manager
Delta Sonic
03.2011 - 02.2014
Law and Government
John Marshall High School
09.2005 - 06.2009