Deana Medina
Summary
Dynamic and adaptable professional with a proven track record at New Horizons Assisted Living, enhancing resident well-being through direct patient care and mental health awareness. Adept at documentation and reporting, I excel in fast-paced environments, demonstrating exceptional organizational skills and attention to detail. Achieved significant improvements in patient communication and conflict resolution, underscoring my commitment to excellence in care.
Overview
9
9
years of professional experience
Work History
Resident Assistant
New Horizons Assisted Living
Inverness, FL
10.2023 - Current
- Participated in ongoing professional development opportunities to enhance skills and stay current with best practices in higher education and student affairs.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Supervised daily activities and provided assistance to residents.
- Follow mandatory schedule for that day.
- Maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
BakerAct Coordinator
The Vines Hospital
Ocala, FL
03.2021 - 06.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coached employees through day-to-day work and complex problems.
- Used job-related software to draft and finalize written correspondence and documentation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient seclusion scenarios to create safe environment for patient and medical personnel.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Charted on each patient daily.
- Took and monitored vital signs and managed patient behavior.
Elderly Caregiver
Sunset Harbor Assisted Living
Tarpon Springs, FL
02.2019 - 02.2020
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Monitored clients' overall health and well-being and noted significant changes.
Caregiver/ Med Tech
Always There Assisted Living
Citrus Springs, FL
05.2018 - 12.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
BDC Agent
Chrysler Dodge Jeep Ram
Inverness, FL
09.2017 - 04.2018
- Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
- Communicated industry news and trends to management and dealership employees.
- Adapted quickly to changes within the industry landscape, staying informed about current trends and competitors'' offerings.
- Coordinated special events for prospective customers, generating interest in dealership offerings and driving foot traffic onsite.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Researched and stayed current in consumer and industry trends.
- Identified and executed appropriate strategies for business success.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Set up appointments with interested customers according to schedule availability.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Provided information about available products and services, membership details, and purchase advantages.
- Made average of 100 outbound and inbound calls per day.
Dairy Queen Crew Member
Dairy Queen
Crystal River, FL
08.2016 - 11.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Became familiar with products to answer questions and make suggestions.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Resident Assistant
Sugarmill Manor
Homosassa, FL
01.2015 - 06.2015
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Offered caring companionship and emotional support.
- Provided grooming and mobility assistance to support daily living needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Monitored vital signs regularly, reporting any concerning changes to supervising medical staff promptly.
- Provided medication reminders and assisted with administration as needed, ensuring adherence to prescribed treatment regimens.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
Education
No Degree - Nursing
College of Central Florida
Lecanto, FL 05.2001 -
High School Diploma -
Lecanto High School
Lecanto, FL 05.2001 -
Skills
Mental health awareness
Time Management
Direct Patient Care
Team Player
Documentation And Reporting
Effective Planning
Self-confident
Problem-solving abilities
Multitasking Abilities
Self Motivation
Adaptability and Flexibility
Organizational Skills
Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
401k matchPaid time offFlexible work hoursPaid sick leaveWork-life balanceHealthcare benefitsCareer advancementPersonal development programsWork from home optionTeam Building / Company RetreatsTimeline
Resident Assistant
New Horizons Assisted Living
10.2023 - Current
BakerAct Coordinator
The Vines Hospital
03.2021 - 06.2023
Elderly Caregiver
Sunset Harbor Assisted Living
02.2019 - 02.2020
Caregiver/ Med Tech
Always There Assisted Living
05.2018 - 12.2019
BDC Agent
Chrysler Dodge Jeep Ram
09.2017 - 04.2018
Dairy Queen Crew Member
Dairy Queen
08.2016 - 11.2017
Resident Assistant
Sugarmill Manor
01.2015 - 06.2015
No Degree - Nursing
College of Central Florida
05.2001 -
High School Diploma -
Lecanto High School
05.2001 -