Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Receptionist

Deana Medina

Summary

Dynamic and adaptable professional with a proven track record at New Horizons Assisted Living, enhancing resident well-being through direct patient care and mental health awareness. Adept at documentation and reporting, I excel in fast-paced environments, demonstrating exceptional organizational skills and attention to detail. Achieved significant improvements in patient communication and conflict resolution, underscoring my commitment to excellence in care.

Overview

9
9
years of professional experience

Work History

Resident Assistant

New Horizons Assisted Living
10.2023 - Current
  • Participated in ongoing professional development opportunities to enhance skills and stay current with best practices in higher education and student affairs.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Improved communication between residents and management through consistent updates and informative newsletters.
  • Supervised daily activities and provided assistance to residents.
  • Follow mandatory schedule for that day.
  • Maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
  • Maintained accurate records of patient progress through detailed documentation of care provided during each shift.

BakerAct Coordinator

The Vines Hospital
03.2021 - 06.2023
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Coached employees through day-to-day work and complex problems.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient seclusion scenarios to create safe environment for patient and medical personnel.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Charted on each patient daily.
  • Took and monitored vital signs and managed patient behavior.

Elderly Caregiver

Sunset Harbor Assisted Living
02.2019 - 02.2020
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Monitored clients' overall health and well-being and noted significant changes.

Caregiver/ Med Tech

Always There Assisted Living
05.2018 - 12.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.

BDC Agent

Chrysler Dodge Jeep Ram
09.2017 - 04.2018
  • Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
  • Communicated industry news and trends to management and dealership employees.
  • Adapted quickly to changes within the industry landscape, staying informed about current trends and competitors'' offerings.
  • Coordinated special events for prospective customers, generating interest in dealership offerings and driving foot traffic onsite.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Researched and stayed current in consumer and industry trends.
  • Identified and executed appropriate strategies for business success.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Set up appointments with interested customers according to schedule availability.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Made average of 100 outbound and inbound calls per day.

Dairy Queen Crew Member

Dairy Queen
08.2016 - 11.2017
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Resident Assistant

Sugarmill Manor
01.2015 - 06.2015
  • Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
  • Offered caring companionship and emotional support.
  • Provided grooming and mobility assistance to support daily living needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
  • Monitored vital signs regularly, reporting any concerning changes to supervising medical staff promptly.
  • Provided medication reminders and assisted with administration as needed, ensuring adherence to prescribed treatment regimens.
  • Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
  • Maintained accurate records of patient progress through detailed documentation of care provided during each shift.

Education

No Degree - Nursing

College of Central Florida
Lecanto, FL
05.2001 -

High School Diploma -

Lecanto High School
Lecanto, FL
05.2001 -

Skills

Mental health awareness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Location Preference

On-SiteRemoteHybrid

Important To Me

401k matchPaid time offFlexible work hoursPaid sick leaveWork-life balanceHealthcare benefitsCareer advancementPersonal development programsWork from home optionTeam Building / Company Retreats

Timeline

Resident Assistant

New Horizons Assisted Living
10.2023 - Current

BakerAct Coordinator

The Vines Hospital
03.2021 - 06.2023

Elderly Caregiver

Sunset Harbor Assisted Living
02.2019 - 02.2020

Caregiver/ Med Tech

Always There Assisted Living
05.2018 - 12.2019

BDC Agent

Chrysler Dodge Jeep Ram
09.2017 - 04.2018

Dairy Queen Crew Member

Dairy Queen
08.2016 - 11.2017

Resident Assistant

Sugarmill Manor
01.2015 - 06.2015

No Degree - Nursing

College of Central Florida
05.2001 -

High School Diploma -

Lecanto High School
05.2001 -

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Deana Medina