Deana Milliken
Shallotte,NC
Summary
Savvy Financial Specialist helping clients identify and achieve financial goals through comprehensive array of products and services to develop sound, long-term financial strategy. Highly competent at delivering prudent financial management and implementing innovative accounting standards that impact business. Committed to building financial portfolio through demonstration of uncompromising integrity and communication of complex metrics.
Overview
31
31
years of professional experience
Work History
Restaurant Owner
Milliken's Seafood
02.2012 - 12.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Supervised daily activities of restaurant and 35 employees.
Store Owner
Shallotte Florist
Shallotte
03.2017 - 06.2024
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Office Manager
Budget Premium Finance
04.2010 - 03.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Licensed Senior Financial Specialist
Wachovia Bank NA
06.1998 - 03.2010
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
- Executed financial assurance audits and implemented new control points and metrics to support business changes.
President Seaside Branch
RBC Royal Bank
06.1994 - 06.1998
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Education
Associate of Applied Science - Chemistry
Cape Fear Community College
Wilmington, NC06-1994
Accomplishments
- Supervised team of 35 staff members.
- Achieved production goals
Timeline
Store Owner
Shallotte Florist
03.2017 - 06.2024
Restaurant Owner
Milliken's Seafood
02.2012 - 12.2024
Office Manager
Budget Premium Finance
04.2010 - 03.2012
Licensed Senior Financial Specialist
Wachovia Bank NA
06.1998 - 03.2010
President Seaside Branch
RBC Royal Bank
06.1994 - 06.1998
Associate of Applied Science - Chemistry
Cape Fear Community College
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