Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
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Deana Minard-Rivera

National Sr. Account Executive, Medicare/Medicaid
Dallas,Texas

Summary

Accomplished National Senior Account Executive with 15 years in health insurance with razor focus on strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges. Ambitious and dedicated leader with experience training and mentoring new team members. Stays calm under pressure.

Overview

25
25
years of professional experience
5
5
years of post-secondary education

Work History

National Sr. Account Executive, Medicare/Medicaid

Walmart Insurance Services
7 2020 - Current
  • Responsible for sales growth strategies of Walmart Insurance Services
  • Establish partner performance metrics for 3,500+ retail stores
  • Perform regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
  • Develop strategies using market research with support from cross-functional teams.
  • Present professional image consistent with company's brand values.
  • Employ proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Collaborate with research analysts to devise strategies for retention and growth.
  • Analyze data to discover trends, informing market strategies, and objectives.
  • Collaborate with cross-functional teams to ensure timely delivery of solutions and services, resulting in high customer satisfaction.
  • Influence contract negotiations that maximize profit margins while maintaining competitive partner pricing.
  • Increase account retention by building strong relationships with clients and addressing their needs promptly.
  • Employ proactive and collaborative approaches to maintain 98% client satisfaction rating
  • Achieve 100% client retention year over year
  • Drive $15m annual revenue

Strategic Account Executive Group Medicare State and Complex

UnitedHealthcare
12.2014 - 02.2020
  • Achieved goal of 100% client retention year after year
  • 98.9% client satisfaction rating
  • Established collaborative relationships with large state and complex clients, creating open channels of communication with C-suite executives to regularly review plans, analyze business needs, and anticipate potential roadblocks
  • Cultivated and managed client, consultant, and broker relationships at multiple levels, serving as healthcare trusted business advisor
  • Built and managed account management client support teams in heavily matrixed environment, maintaining cohesive and collaborative units with razor focus on client satisfaction
  • Leveraged stellar communication and negotiation skills to upsell quality cost-effective health plans and value adds to clients
  • Facilitated life cycle of client relationship from request for proposal (RFP) to renewal.
  • Delivered impactful presentations, showcasing product value propositions and compelling clients to take action

Senior Manager Benefits

City of Dallas
08.2010 - 12.2014
  • Primary responsibility to manage and expand City of Dallas' benefits administration for employees and retirees
  • Identified major pain points with transition from active employee to retiree, mitigating issues with real-time solutions to decrease financial losses
  • Cultivated and maintained collaborative relationships with cross-functional team members establishing open channels of communication with city management, pension offices, and carriers
  • Developed procedures for retirees transitioning to group Medicare gap, advantage, and PDP plans, including facilitation of all retiree-benefits informational and open enrollment sessions
  • Enrollment and eligibility subject matter expert
  • Recognized by leadership team for outstanding performance and results; recruited as ISO 9001 lead in 2012 and 2013.
  • Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs

Corporate Trainer

Evangelical Christian Credit Union
06.1999 - 08.2007
  • Developed project plans including timelines for deliverables, identification of resources and implementation of final product
  • Managed corporate wide training including, but not limited to, all new hire coaching and tenured employee training
  • Facilitated team change management training
  • Managed all aspects of call center training and call reporting increasing member satisfaction ratings
  • Increased monthly loan funding packages by 30% through creation and implementation of training plan.

Education

Some College (No Degree) - Data Analysis

Cornell University
Dallas, TX
03.2020 - 05.2021

MBA - Business Administration

Western Governors University
Dallas, TX
01.2015 - 05.2017

Bachelor of Science - Business Management

BIOLA University
La Mirada, CA
09.1997 - 05.1999

Skills

  • B2B Sales

  • Data Analysis

  • Cross-Functional Teamwork

  • Client Retention

  • C-Suite

  • Negotiation

  • Adaptability and Flexibility

  • Strategic selling

  • Key Account Management

  • Reliability

  • Interpersonal Communication

  • Partnership Development

  • Strategic Planning

Interests

Travel

Photography

Adoption Advocate

Timeline

Some College (No Degree) - Data Analysis

Cornell University
03.2020 - 05.2021

MBA - Business Administration

Western Governors University
01.2015 - 05.2017

Strategic Account Executive Group Medicare State and Complex

UnitedHealthcare
12.2014 - 02.2020

Senior Manager Benefits

City of Dallas
08.2010 - 12.2014

Corporate Trainer

Evangelical Christian Credit Union
06.1999 - 08.2007

Bachelor of Science - Business Management

BIOLA University
09.1997 - 05.1999

National Sr. Account Executive, Medicare/Medicaid

Walmart Insurance Services
7 2020 - Current

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Deana Minard-RiveraNational Sr. Account Executive, Medicare/Medicaid