Deana Morell
Sanford,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Sales Advisor
TRANSFORMCO
05.2022 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Manage over 30 calls per day from customers
ACCOUNT COORDINATOR
Adesa Orlando
01.2015 - 02.2022
- Responsible for having approximately 250 bank owned vehicles sale ready per week,including but not limited to suggesting body and interior repairs
- Finding low cost options as well as details
- Communication with account representatives insuring satisfaction
- Delegating when vehicles are cleared for sale to repair and cleaning team to have ready for customer viewing
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Collaborated with creative teams to develop compelling advertising campaigns tailored to clients'' needs.
CONDITION REPORT WRITER
Adesa Orlando
01.2010 - 12.2015
- NAAA certified for structural damage
- Inspection of bank owned and off lease auto-motives averaging 20 per day
- Increased report credibility by adhering to strict company guidelines and industry standards.
- Improved customer satisfaction with clear, concise, and informative condition reports.
DRIVER
Adesa Orlando
09.2004 - 12.2009
- Transporting 20+ vehicles to and from auto auction as well as positioning to be ready for customer viewing when vehicles are on sale
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process.
Education
G.E.D -
BOCES VOTECH
Newark, NY02.1993
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Objection handling
- Sales Strategies
- Persuasion techniques
- Upselling strategies
- Customer Service
- Customer Needs Assessment
Personal Information
Sales advisor
References
- MICHAEL VELAZQUEZ, American Credit Acceptance Rep, American Credit Acceptance, (407) 236-6065, Mvelazquez1124@gmail.com
- Jamie Kerswill, Remarketing Manager Adesa Orlando (407) 936-2412 Jamie.kerswill@adesa.com
- Lisa Bradley, JP Morgan Chase Customer service representative (407) 450-6201
Timeline
Sales Advisor
TRANSFORMCO
05.2022 - Current
ACCOUNT COORDINATOR
Adesa Orlando
01.2015 - 02.2022
CONDITION REPORT WRITER
Adesa Orlando
01.2010 - 12.2015
DRIVER
Adesa Orlando
09.2004 - 12.2009
G.E.D -
BOCES VOTECH
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