Summary
Overview
Work History
Education
Skills
Timeline
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Deana Nightingale

Sacramento,CA

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

35
35
years of professional experience

Work History

Customer Service Representative

DeVons Jewelers
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Retail Sales Associate

Express
11.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Seamstress

Owner- My Nightingale Bridal Alterations
05.2023 - Current
  • Altered and hemmed Bridal and Special Occation garments to create custom-fitted styles.
  • Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
  • Successfully completed challenging projects requiring advanced tailoring techniques such as intricate beadwork or embroidery applications.
  • Constructed well-tailored dresses, trousers and jackets with precise attention to detail.
  • Improved garment fit and overall quality by skillfully making alterations to clothing items.
  • Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
  • Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
  • Measured and cut fabric for garment construction according to customer specifications.

Bridal Stylist

Brides for a Cause
01.2022 - 04.2023
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Streamlined appointment scheduling and follow-up processes for improved customer experience.
  • Created memorable experiences brides their families providing attentive service throughout entire selection process.
  • Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
  • Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
  • Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
  • Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
  • Conducted thorough inventory management, maintaining sufficient stock levels of gowns, veils, and other bridal accessories.
  • Trained new bridal stylists on company policies, procedures, and best practices for delivering top-notch service.
  • Contributed positively towards store profitability managing budgets cost control measures effectively.
  • Cultivated a positive work environment among team members by fostering open communication channels about concerns or suggestions.
  • Met with potentials clients and gave quotes on services and general wedding costs.

Education

Associate of Arts - Fashion Design

Art Institute of San Francisco
San Francisco, CA
04-2013

General Studies- Performing Arts

Sacramento High School
Sacramento, CA
06-1991

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint resolution
  • Payment processing
  • Scheduling

Timeline

Customer Service Representative

DeVons Jewelers
03.2024 - Current

Retail Sales Associate

Express
11.2023 - Current

Seamstress

Owner- My Nightingale Bridal Alterations
05.2023 - Current

Bridal Stylist

Brides for a Cause
01.2022 - 04.2023

Associate of Arts - Fashion Design

Art Institute of San Francisco

General Studies- Performing Arts

Sacramento High School

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Deana Nightingale