Deana Palos
Simi Valley,CA
Summary
Experienced with managing front desk activities and maintaining a welcoming atmosphere for clients. Delivering customer service and administrative excellence. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
Pierre Durand, MD
04.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Provided compassionate care to patients throughout their entire treatment journey from initial consultation to post-operative followup.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Pulled charts and prepared for nurse and doctor assessment.
Sales Lead Manager
Journeys
07.2022 - 03.2024
- Helped customers find specific products
- Sold various products by explaining unique features and educating customers on proper application or usage
- Engaged customers in friendly, professional dialogue to determine needs
- Opened/Closed registers for the store
- Daily deposit
- Bank runs
- Check in shipment
- Process customer orders
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
Front Desk Receptionist
Westlake Physical Therapy
06.2021 - 07.2022
- Scheduled and confirmed appointments
- Processed payments and updated accounts to reflect balance changes
- Served visitors by greeting and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Answered phone calls and provided information and connected callers to appropriate personnel
File Clerk
Dr. Bashner Orthopedic Surgeon
12.2020 - 06.2021
- Reviewed files to check for complete and accurate information
- Retrieved requested files and delivered to appropriate personnel
- Destroyed outdated and protected information in digital and physical formats
- Gained advanced knowledge of file intake, classification, and management processes
- Organized and filed loose-leaf paperwork and documentation
- Maintained employee files, observing strict data confidentiality procedures
Education
High School Diploma -
Moorpark High School
Moorpark, CA06.2022
Skills
- Communication Skills
- Leadership
- Adaptability
- Teamwork and Collaboration
- Cash Handling
- Customer Service
- Data entry
- Appointment scheduling
- Telephone skills
- Time management
- Organization skills
- Front desk operations
References
References available upon request
Timeline
Receptionist
Pierre Durand, MD
04.2024 - Current
Sales Lead Manager
Journeys
07.2022 - 03.2024
Front Desk Receptionist
Westlake Physical Therapy
06.2021 - 07.2022
File Clerk
Dr. Bashner Orthopedic Surgeon
12.2020 - 06.2021
High School Diploma -
Moorpark High School
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