Deana Simmons
Ivoryton,CT
Summary
I am dedicated and results driven individiual with over 30 years experience in the sales/marketing industry. I have a proven track record of leading a team to exceed objectives, streamline processes and drive operational efficiency. Skilled in strategic planning, team development and fostering collaborative relationships. Adept at leveraging strong communication and interpersonal abilities to inspire team members and cultivate positive work environment. Passionate about driving continuous improvement and delivering exceptional results in dynamic and challenging environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager of Operations
CHEESE SHOP OF CENTERBROOK
09.2021 - Current
- Engaged with guests to understand and anticipate customer service needs
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Operated cash register and POS to process sales transactions and handle payments.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Strategic Account Manager
FUTURE ELECTRONICS
01.2012 - 02.2023
- Developed strong relationships with clients to grow business networks
- Forecasted sales numbers to gauge product and campaign success
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Stayed current on customer trends and requirements
- Updated and expanded client databases within assigned territory
- Used knowledge of company products and services to recommend solutions to customers
- Built and established strong relationships with customers, enabling long-term partnerships
- Arranged in-person meetings and visited with clients to improve success of sales pitches
- Monitored competitor trends and market shifts to maintain company relevance
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Highlighted new products and company promotions during sales pitches.
Sale/Product Marketing
ARROW ELECTRONICS
07.1994 - 01.2012
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues
- Engaged customers to confirm and clarify value and adapt strategy, optimizing ROI
- Followed best practices when using CRM and other tools to manage sales cycle
- Traveled for in-person meetings with customers and partners, developing key relationships
- Developed pricing strategies, balancing firm objectives and customer satisfaction
- Negotiated contracts with vendors to manage product distribution.
Education
High School Diploma -
Branford High School
Branford, CT06.1987
Skills
- Customer Accounts Management
- Supply Chain Improvement
- Effective Written and Verbal Communication
- Strategic Selling
- Effective Customer Communication
- Effective Project Management
Certification
Level 1 Associates Certification Academy of Cheese
References
References available upon request
Timeline
Manager of Operations
CHEESE SHOP OF CENTERBROOK
09.2021 - Current
Strategic Account Manager
FUTURE ELECTRONICS
01.2012 - 02.2023
Sale/Product Marketing
ARROW ELECTRONICS
07.1994 - 01.2012
High School Diploma -
Branford High School