Deana Wallace
Charlotte,NC
Summary
Dynamic and dedicated professional with a positive attitude and strong clerical skills, honed at the United States Army. Proven ability to enhance customer satisfaction through meticulous records management and effective communication. Recognized for maintaining a clean and organized environment, contributing to overall operational efficiency and client retention.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Exceptional Children Teacher's Assistant
Charlotte Mecklenburg School System
10.2024 - Current
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Understood and acclimated to teacher's routine to provide classroom coverage.
Cosmetologist
Neferu Beauty
06.1996 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
Equipment and Records Clerk
United States Army
12.1988 - 03.1993
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
High School Diploma -
Mathew Fontaine Maury High School
Norfolk, VA08-1988
Skills
- Positive attitude
- Friendly and outgoing
- Cleaning and sanitizing
- Computer skills
- Filing systems expertise
- Clerical skills
- Records management
- Classroom management
- Effective communication
- Verbal and written communication
- Calm and patient demeanor
- CPR and first aid
- Organization and prioritization
- Student health and safety
Certification
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
Exceptional Children Teacher's Assistant
Charlotte Mecklenburg School System
10.2024 - Current
Cosmetologist
Neferu Beauty
06.1996 - Current
Equipment and Records Clerk
United States Army
12.1988 - 03.1993
High School Diploma -
Mathew Fontaine Maury High School
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