Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deana Jo Walsh

Thurmond,NC

Summary

Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Quality Control Technician

Vitro Architectural Glass
Elkin, NC
05.2017 - Current
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Led root cause analysis to identify issues and propose targeted solutions.
  • Performed routine maintenance and calibration on testing equipment.

Customer Service Manager

Walmart
Woodburn, OR
02.2002 - 09.2013
  • Developed and offered unique discount options to drive interest in new product lines.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Dental Assistant

Klamath Open Door
Klamath Falls, OR
12.2001 - 02.2002
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.

CNA1

Hugh Chatham Health
Elkin, NC
06.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Transported patients between rooms and appointments or testing locations.

Education

Phlebotomy

Surry Community College
Dobson, NC

CNA1

Surry Community College, Elkin
Elkin, NC

Dental X-ray

Klamath Community College
Klamath Falls, OR

Skills

  • Testing Protocols
  • Visual Inspection
  • Production Monitoring and Assessment
  • Maintaining Clean Work Areas
  • Monitor Quality Control
  • Raw Material Testing
  • Line Inspection
  • Laboratory Computer Systems
  • Random Sampling
  • Supporting Personal Needs
  • Responding to Emergencies
  • Grooming and Bathing Assistance
  • Oral Hygiene
  • Measuring Bodily Fluids
  • Efficient and Reliable Team Player
  • Recording Vital Signs
  • Intake Recording
  • Phlebotomy Training
  • Companionship and Emotional Support
  • Bathing and Dressing

Timeline

CNA1

Hugh Chatham Health
06.2023 - Current

Quality Control Technician

Vitro Architectural Glass
05.2017 - Current

Customer Service Manager

Walmart
02.2002 - 09.2013

Dental Assistant

Klamath Open Door
12.2001 - 02.2002

Phlebotomy

Surry Community College

CNA1

Surry Community College, Elkin

Dental X-ray

Klamath Community College