DEANA L. SHIRLEY-WILLIAMS
Bladensburg,MD
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
22
22
years of professional experience
Work History
Leader
Charities, Hope Corp
Human Resources Assistant
Zimmerman Associates, Inc
- Maintains accurate and up-to-date human resource files, records, and documentation
- Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management
- Maintains the integrity and confidentiality of human resource files and records
- Provides clerical support to the HR department
- Conducts or assists with new hire orientation
- Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations
- Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers
- May assist with payroll functions including processing, and answering employee questions and timesheets
- Performs other duties as assigned
Data Entry Operator/QC Specialist/Project Lead
08.2014 - Current
- Identify and document descriptive metadata embedded in participant and plan documentation for sub-indexing in Image Processing System Data Management (IPS DM) application allowing for easier discovery and queries for participant and plan information
- Perform data entry and processing of pension benefit source documents including electronic direct deposits, lump sum payments, address updates, income verification and new plan assumptions with 99.9% accuracy
- Provide operational leadership for in-house and off-site data collection in planning and oversight of source record collection activities, communication with Federal staff, and management of quality measures associated with data collection and pension administration activities
- Perform various records management activities such as file research, retrieval, refiling, and destruction
- Analyze and perform extensive research of various agency applications and proof documents for processing pension payments and updating participant files including
- Verify benefit applications and proof documents for completeness and accuracy; perform outbound calls when necessary to obtain completed information for benefit payment processing
- Perform quality control to ensure data entered matches information in the scanned documents, making corrections when necessary
- Gather and analyze participant source information to complete participant data loads in SPECTRUM
- Ensure images are committed to IPS Image Viewer application through 100% post scan audits
- Conduct ad hoc training for new and existing personnel in support service areas
Pension Benefit Guarantee Corporation, Zimmerman Associates, Inc
03.2021 - 04.2023
Lead Administrator
Christ House
04.2019 - 05.2019
- Led and successfully completed more than 20 data collection projects before the scheduled time of completion
- Awarded the DMC employee of the month more than 10 times for exceptional performance and outstanding quality of work performed
- Recognized for my successful leadership and training of new hires in specific areas of the DMC operation
Scan/Index Specialist
08.2010 - 08.2014
- Manually prepared documents for scanning and imaging by removing all staples and clips repair torn pages using tape
- Provided safe handling of participant’s original proof and source documents
- Prepped participant and plan documents inserting the correct index sheets and identifying barcodes within batches
- Enhanced paper document appearance when necessary to ensure legible image quality
- Scanned various forms to different types of media as required
- Performed tape backups for internal record keeping
- Developed a working knowledge of all document types and forms of media
- Scans documents and ensure documents were scanned properly, then reassembles documents as they were imaged
- Indexed and verified scanned documents in IPS
- Ensure records were prepared for scanning by removing staples, repairing tears and wholes, sequencing and grouping, and indexed and uploaded
Manager, Support Service
CEB
06.2001 - 02.2009
- Manage multiple departments within the company including (5) satellite offices and more than 20 staff members
- Responsible for onboarding preparation for new hires and office moves internally and externally
- Maintaining conference room management (50 + rooms) through the Meeting Room Software Application
- Point of Contact for all Vendors (Supplies, Catering, Building Management, etc.)
- Maintaining audio/visual set-up and break-down and equipment inventory management
- Answered multi-line switchboard for staff of 500 + domestic and internationally
Education
Master of Science - Healthcare Administration, Gerontology
University of Phoenix
06.2018
Bachelor of Science - Healthcare Administration, Health Management
06.2016
Associates - Health Care Administration, Medical Records
06.2014
Skills
- Phone Inquiries
- Behavior Redirection
- Customer Experience
- Group Assistance
- Leadership
- Strategic Decision-Making
Timeline
Pension Benefit Guarantee Corporation, Zimmerman Associates, Inc
03.2021 - 04.2023
Lead Administrator
Christ House
04.2019 - 05.2019
Data Entry Operator/QC Specialist/Project Lead
08.2014 - Current
Scan/Index Specialist
08.2010 - 08.2014
Manager, Support Service
CEB
06.2001 - 02.2009
Leader
Charities, Hope Corp
Human Resources Assistant
Zimmerman Associates, Inc
Master of Science - Healthcare Administration, Gerontology
University of Phoenix
Bachelor of Science - Healthcare Administration, Health Management
Associates - Health Care Administration, Medical Records
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