Deanda Palmer
Summary
Dedicated Non-Emergency Transportation Driver with a strong work ethic and proven record at Athoy, enhancing passenger satisfaction through exceptional customer service and safe driving practices. Skilled in GPS navigation and vehicle maintenance, I consistently improved route efficiency, ensuring timely arrivals while prioritizing passenger safety and comfort.
Overview
35
35
years of professional experience
Work History
Non-Emergency Transportation Driver
Athoy
03.2022 - 11.2024
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Managed emergency situations effectively, prioritizing passenger safety above all else.
- Improved route efficiency by utilizing GPS navigation systems and staying up-to-date with traffic updates.
- Collaborated with dispatchers to ensure timely arrivals at medical facilities for appointments or treatments.
- Assisted passengers with mobility issues, ensuring their comfort and well-being during transport.
- Coordinated closely with team members regarding scheduling changes or special requirements resulting in smooth operations.
- Trained new drivers on company policies and procedures, fostering a safe and efficient work environment for all employees.
- Consistently maintained punctuality that resulted in minimal appointment delays for clients.
- Completed detailed logs of each trip, ensuring accurate record-keeping for company purposes and regulatory compliance.
- Received recognition for outstanding customer service skills, leading to increased client referrals and repeat business.
- Demonstrated flexibility in adapting routes based on traffic conditions or unexpected events, ensuring a smooth passenger experience.
- Ensured safety of passengers by adhering to strict driving guidelines and performing regular vehicle maintenance checks.
- Supported passengers in managing personal belongings during transport, demonstrating care for their needs beyond transportation expectations.
- Maintained a clean and organized vehicle, creating a comfortable environment for all passengers.
- Drove safely in various weather and road conditions to avoid accidents.
- Reduced company expenses by maintaining fuel-efficient driving habits and minimizing unnecessary mileage.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Updated logs and tracking documents accurately and according to schedule requirements.
Non-Emergency Transportation Driver
Green Cab Co
09.2020 - 10.2022
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Achieved daily preparation for vehicle inspections prior to travel.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Participated in annual training to maintain [State] commercial driver's license certification for medical transport.
- Exemplified professionalism in appearance and demeanor at all times while representing the company as a Medical Transportation Driver.
- Expanded knowledge of local geography, allowing for efficient navigation between healthcare facilities without delay.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
- Contributed to a positive team atmosphere by collaborating effectively with fellow drivers and support staff, promoting a unified approach towards achieving company goals.
- Participated in ongoing training programs to stay abreast of industry advancements and maintain compliance with evolving regulations.
- Navigated challenging road conditions safely while maintaining punctual transportation services for patients in need of medical attention.
- Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs, adjusting my approach accordingly.
- Enhanced the safety of patients by adhering to strict safety protocols and guidelines during transport.
- Upheld stringent privacy standards by handling sensitive patient information with discretion and confidentiality during transportations tasks.
- Efficiently managed paperwork related to each transport, ensuring accurate record-keeping practices were upheld consistently across all trips.
- Maintained flexible availability to accommodate on-call hours.
- Reported facts concerning accidents or emergencies to hospital personnel and law enforcement officials.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Earned and maintained necessary certifications.
- Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
- Documented and reported mechanical issues to appropriate service personnel.
Non-Emergency Transportation Driver
Athens On Demand Transit
01.2013 - 05.2020
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.
- Continuously updated knowledge of routes, construction zones, detours, or hazardous conditions for optimal travel planning.
- Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
- Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Checked in with dispatch service and updated with current location.
- Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
- Prioritized passenger comfort while operating buses or shuttles by adhering to speed limits and avoiding sudden stopsstarts.
- Collaborated with dispatchers for optimal route planning, ensuring punctual pickups and deliveries.
- Participated in regular safety meetings to stay informed on industry standards, procedures, and regulations.
- Managed accurate logbooks documenting hours of service, mileage, and cargo details in compliance with federal guidelines.
- Reduced fuel consumption through careful monitoring of driving habits and proactive vehicle maintenance.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Obtained signatures from customers upon delivery of goods.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed preventive maintenance checks and basic repairs to vehicles.
End Line Inspector
T.S. Trim Ind
12.1989 - 09.2003
- Fostered positive relationships with colleagues from various departments, contributing to an inclusive and collaborative workplace culture that prioritized teamwork and shared success.
- Reduced waste by promptly identifying and isolating non-conforming products during inspections, enabling swift corrective action and minimizing downtime.
- Maintained accurate records of inspection data, tracking trends over time to inform decision-making processes for management.
- Ensured customer satisfaction through diligent identification of defects, preventing subpar products from reaching endusers.
- Upheld a high standard of cleanliness in the workspace, abiding by both company policies and regulatory requirements for sanitation practices in industrial environments.
- Enhanced communication between departments by providing detailed inspection reports to supervisors and team leads for corrective action.
- Improved product quality by meticulously inspecting and identifying defects on the production line.
- Contributed to a safer work environment by reporting unsafe conditions or equipment malfunctions during inspections.
- Achieved consistent results by diligently following established inspection procedures and checklists.
- Demonstrated adaptability by quickly learning how to inspect a variety of products on different lines within the facility, ensuring seamless transitions between tasks when required.
- Increased overall efficiency of production lines through proactive identification of inconsistencies in product specifications during inspections.
- Maximized efficiency with thorough and timely completion of all assigned tasks, maintaining a smooth workflow on the production line.
- Supported continuous improvement initiatives by offering suggestions for process improvements based on inspection findings.
- Trained other workers in inspection and testing procedures.
- Assisted in training new employees on proper inspection techniques, ensuring consistent performance across the team.
- Ensured compliance with industry regulations by adhering to strict inspection guidelines and protocols.
- Kept abreast of industry developments and best practices, incorporating new techniques into daily work routines as needed for optimal results.
- Collaborated with quality assurance teams to resolve issues, working together towards shared goals of optimal productivity and product quality.
- Followed standard operating procedures for inspections and tests.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
- Updated quality control records and reports.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
Skills
- Strong work ethic
- Safe driving practices
- Reliability and punctuality
- Defensive driving
- Adaptive decision making
- GPS navigation
- Vehicle maintenance
- Record keeping proficiency
- Passenger assistance techniques
- Wheelchair handling
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- City and non-city driving
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Transportation
- Passenger safety
- Physical strength
- Relationship building
- Vehicle inspections
- Transportation regulations
- Passenger assistance
- Vehicle inspection
- Team building
- Safety protocols
- Vehicle maintenance and repair
- Hand-eye coordination
- Task prioritization
- Self motivation
- Analytical thinking
- Interpersonal skills
- Conflict resolution
- Goal setting
- Professionalism
- Record keeping
- Time management abilities
- Continuous improvement
- Physical stamina
- Adaptability
- Written communication
- Customer rapport
- Crisis management
- Equipment monitoring
- Accident reporting
- Emergency procedures
- Professional demeanor
- Problem-solving aptitude
- Stress management
- Route logs
- Route optimization
- Load balancing
- [Type] vehicles expertise
- Analytical skills
- Regulatory compliance
- Manual dexterity
- Safe driving techniques
- Activity logging
- Passenger support
- Communication skills
- Driving and transportation
- Vehicle cleaning
- Passenger and cargo transport
- Operating log management
Timeline
Non-Emergency Transportation Driver
Athoy
03.2022 - 11.2024
Non-Emergency Transportation Driver
Green Cab Co
09.2020 - 10.2022
Non-Emergency Transportation Driver
Athens On Demand Transit
01.2013 - 05.2020
End Line Inspector
T.S. Trim Ind
12.1989 - 09.2003
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