DeAndra Allen
Nashville,TN
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Health Care and working in 24/7 uptime environment.
Overview
9
9
years of professional experience
Work History
Care Support Specalist
Elevance Health
04.2018 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Conducted regular assessments of support processes, making necessary refinements to enhance service quality continuously.
Claims Analyst
Optum
06.2016 - 04.2018
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Continuously sought opportunities to streamline workflows and implement process improvements within the claims department, resulting in increased efficiency and productivity levels.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Streamlined workflow processes for improved efficiency and reduced claim resolution times.
- Identified trends in claim patterns, providing actionable insights for process improvements and risk mitigation strategies.
Pharmacy Outreach Coordinatoor
Optum
05.2015 - 06.2016
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Managed volunteers effectively to ensure successful outreach initiatives and maintain volunteer satisfaction.
- Conducted workshops and training sessions for staff and volunteers, increasing their knowledge of community resources and best practices in outreach.
- Increased community engagement by organizing outreach events and coordinating with local organizations.
Education
Masters of Organizational Leadership -
Trevecca Nazarene University
Nashville, TN12.2019
Bachelor of Professional Studies -
University of Memphis
Memphis, TN05.2011
Skills
- Customer Relationship Management
- Data Collection
- Trend Analysis
- Failure resolution
- Support Services
- Activity Planning
- Telecommunications Knowledge
- Account Administration
- Incoming Call Management
- Customer Needs Assessment
- Customer Service
Timeline
Care Support Specalist
Elevance Health
04.2018 - Current
Claims Analyst
Optum
06.2016 - 04.2018
Pharmacy Outreach Coordinatoor
Optum
05.2015 - 06.2016
Masters of Organizational Leadership -
Trevecca Nazarene University
Bachelor of Professional Studies -
University of Memphis