DeAndra Brooks
Montgomery,AL
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at UPS through strategic planning and effective communication. Skilled in operations management and staff development, adept at fostering employee motivation and professionalism. Achieved significant improvements in workflow efficiency and safety protocols, demonstrating adaptability and complex problem-solving abilities. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
13
13
years of professional experience
Work History
Supervisor of Small Sort Operations
UPS
10.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Paraeducator
MPS
09.2019 - 08.2021
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Documented behaviors, implemented interventions, and treatment results.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Monitored student progress through regular assessments, adjusting instructional methods accordingly to maximize effectiveness.
Marketing Representative and Sales
Advantage Sales And Marketing
01.2012 - 08.2015
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
- Mentored junior staff members, providing guidance on best practices to improve their skillsets and overall team contributions.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Developed compelling marketing materials for product launches, resulting in heightened consumer interest and sales growth.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
Education
Associate of Science - General
Troy University
Montgomery, AL06.2021
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Complex Problem-Solving
- Staff Development
- Staff Discipline
- Operations Management
- Effective Communication
- Adaptability and Flexibility
- Professionalism
Timeline
Paraeducator
MPS
09.2019 - 08.2021
Supervisor of Small Sort Operations
UPS
10.2018 - Current
Marketing Representative and Sales
Advantage Sales And Marketing
01.2012 - 08.2015
Associate of Science - General
Troy University