DeAndra Chism
Dallas,TX
Summary
Customer service professional focused on enhancing customer satisfaction and driving company success. Experienced in managing high volumes of inbound and outbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Genpact
Richardson, TX
02.2021 - 12.2022
- Assisted Apple cardholders in reporting credit card fraud and addressing account inquiries.
- Processed customer disputes efficiently in back office operations.
- Facilitated home improvement loan applications for Greensky customers, ensuring accurate processing of payments.
- Updated account information and discussed loan terms with customers to enhance service delivery.
Customer Technical Support Representative
Apex Systems
Dallas, TX
12.2020 - 02.2021
- Assisted Brinks Home Security customers with level 1 and level 2 troubleshooting for alarm systems.
- Created service tickets to document customer issues and facilitate resolution.
- Guided customers in installing new hardware and software applications.
- Provided technical support through phone, email, and chat channels.
- Resolved escalated customer service issues promptly to ensure satisfaction.
Warehouse Worker
Chewy
Grand Prairie, TX
06.2020 - 12.2020
- Operated Movex system to efficiently fulfill customer orders with precision.
- Filled approximately 20 items per cart and completed 4-6 carts daily.
- Utilized RF scanners to accurately match products with corresponding boxes.
- Delivered completed carts to grooming area for final preparation before shipping.
- Maintained accurate inventory records through computerized tracking systems.
- Conducted cycle counts to ensure inventory accuracy and consistency.
- Collaborated with various departments on special projects as required.
- Identified and resolved discrepancies between physical counts and computer data.
Warehouse Worker
Target
Midlothian, TX
09.2019 - 06.2020
- Worked in receiving and outbound packing in the fulfillment center.
- Used RF scanner to receive items and place them on needed carts to be moved on to the next process.
- Used computer systems and built proper size boxes, and secured items in the box and placed proper shipping labels on the box before placing it on the conveyer belt to be put on the truck.
- Maintained a safe working environment.
- Picked, packed, and shipped items.
Server
Saltgrass Steakhouse
Cedar Hill, TX
03.2019 - 09.2019
- I provided guest with Texas friendly service, meaning quality customer service.
- I took their food and drink preference and delivered it to them in a timely manner and with all required modifications if any.
- I also assisted the guest with payment for the meal and handled cash daily.
Customer Service Representative
Randstad Professionals
Dallas, TX
06.2018 - 10.2018
- I assist customers with their rewards accounts for First National Bank of Omaha, Verizon Up, and State Farm.
- I answer any questions and or concerns customers may have.
- I redeem on customers' behalf and provide support when needed over the phone to claim or redeem a reward.
Customer Service Representative
Moni Smart Security
Farmers Branch, TX
09.2016 - 05.2018
- Addressed customer inquiries and concerns through incoming call management.
- Assisted customers with account and billing questions to enhance satisfaction.
- Provided level I troubleshooting for technical issues related to alarm systems.
RX Educational Specialist
Humana Insurance / Teleperformance
Dallas, TX
09.2014 - 09.2016
- Managed high volume of incoming and outgoing calls from Humana Insurance members.
- Handled confidential information while assisting customers in initiating benefits.
- Addressed health benefits inquiries by reviewing medication pricing and updating primary care physicians.
- Coordinated outbound calls to pharmacists regarding member medications, copays, and claims processing.
Education
High school or equivalent -
Justin F Kimball High School
Dallas, TX01.2012
Skills
- Microsoft Word
- Microsoft Excel
- Verbal communication
- Written communication
- PowerPoint
- Level I troubleshooting tech support
- Warehouse associate
- General labor
- Shipping
- RF scanner
- Pricing
- Troubleshooting
- Data entry
- Effective communication
- Time management
- Strong teamwork
Timeline
Customer Service Representative
Genpact
02.2021 - 12.2022
Customer Technical Support Representative
Apex Systems
12.2020 - 02.2021
Warehouse Worker
Chewy
06.2020 - 12.2020
Warehouse Worker
Target
09.2019 - 06.2020
Server
Saltgrass Steakhouse
03.2019 - 09.2019
Customer Service Representative
Randstad Professionals
06.2018 - 10.2018
Customer Service Representative
Moni Smart Security
09.2016 - 05.2018
RX Educational Specialist
Humana Insurance / Teleperformance
09.2014 - 09.2016
High school or equivalent -
Justin F Kimball High School
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