DeAndra Creeks
Dallas,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Csr/Fraud Analyst
Management / Borrowworks
Fort Worth, TX
03.2016 - 04.2021
- Perform initial appraisal of potential borrowers by thoroughly examining their applications
- Asses credit standings of applications through background research
- Conclude on all applicable financial and non-financial criteria and develop loan repayments plans
- Finalize loan contracts and keep clients informed in rules and obligations
- Remain up to speed regarding lending and other financial services
- Work within established regulations and adhere to law requirements at all times
- Investigate forgery and theft within customers accounts using FACTA/FACT
- Answered product and service questions, suggesting other offerings to attract potential customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
Manager
UFood Grill-DFW Airport
Dallas, TX
10.2015 - 04.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Provided supportive link between external customers and internal operations.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Maintained professional, organized and safe environment for employees and patrons
- Accomplished multiple tasks within established timeframes
- Prepared annual budgets with controls to prevent overages
Manager
Pizza Hut
Coppell, TX
10.2010 - 01.2015
- Maintaining Pizza Hut's high brand standards and procedures on each shift
- Working closely with management to help grow business
- Managing and coaching team members to consistently deliver excellent Hospitality
- Maximizing sales on every shift
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
High School Diploma -
Lincoln High School
Dallas, TX05.2010
Skills
- Customer Service
- Financial Services
- Order and Refund Processing
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Efficient and Detail-Oriented
Additional Information
- Authorized to work in the US for any employer
Timeline
Csr/Fraud Analyst
Management / Borrowworks
03.2016 - 04.2021
Manager
UFood Grill-DFW Airport
10.2015 - 04.2017
Manager
Pizza Hut
10.2010 - 01.2015
High School Diploma -
Lincoln High School
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