DeAndra Dunn
Lake Wales,FL
Summary
Client Experience and Operations Specialist with 10+ years of experience supporting high-end service environments, executive teams, and wellness brands. Skilled in client communication, scheduling coordination, CRM systems, and administrative support. Proven ability to manage complex calendars, enhance customer satisfaction, and streamline operations while maintaining a high-touch, personalized experience. Background in luxury hospitality and entrepreneurship brings a unique blend of professionalism, efficiency, and emotional intelligence.
Professional with strong background in enhancing customer experiences. Skilled in problem-solving, communication, and project management. Known for teamwork, adaptability, and delivering impactful results. Expertise includes customer service strategies, process improvement, and relationship building. Reliable in dynamic environments and focused on achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Licensed Massage Therapist / Esthetician
JW Marriott Tampa
01.2021 - Current
- Deliver high-level customer service in a luxury hospitality environment
- Coordinate with team members and management to ensure seamless guest experiences
- Maintain detailed client notes and service preferences for repeat clientele
- Support internal events and assist with operational needs
Founder & Spa Owner
Orange Blossom Spa
01.2020 - Current
- Manage scheduling, client communication, and daily operations for a growing service-based business
- Maintain consistent 5-star client experience through personalized service and follow-up
- Handle booking systems, payments, client records, and retention strategies
- Develop marketing and client engagement strategies through social media and outreach
Spa Operations Manager
Paris Alexander Day Spa
01.2019 - 01.2020
- Managed front desk operations, scheduling, and staff coordination
- Trained team members on client communication and service standards
- Implemented systems that increased service efficiency and add-on revenue
- Assisted with marketing campaigns and client engagement strategies
Director of Customer Experience & Programming
True Blue Inclusion
01.2012 - 01.2015
- Managed executive calendars, travel, and scheduling logistics
- Served as primary contact for clients and business partners
- Coordinated events, meetings, and programming from planning to execution
- Generated $175,000 in new business through outreach and relationship management
- Prepared documents, presentations, and internal communications
Education
Bachelor of Arts - Mass Communications
Bennett College For Women
Greensboro, NC05-2009
Master of Urban Planning - Urban Planning
SUNY At Buffalo
Buffalo, NY06-2012
No Degree - Massage Therapy
Texas Center of Massage
Houston, TX05-2016
No Degree - Esthetician
Beauty And Health Institute
Tampa, FL09-2022
Skills
- Client Communication & Retention
- Scheduling & Calendar Management
- CRM Systems & Data Entry
- Administrative & Executive Support
- Customer Service (High-Touch / Luxury)
- Operations Coordination
- Conflict Resolution
- Email & Phone Support
- Event & Program Coordination
- Microsoft Office
- Google Workspace
- CRM Systems
- Scheduling Software
- Social Media Platforms
Timeline
Licensed Massage Therapist / Esthetician
JW Marriott Tampa
01.2021 - Current
Founder & Spa Owner
Orange Blossom Spa
01.2020 - Current
Spa Operations Manager
Paris Alexander Day Spa
01.2019 - 01.2020
Director of Customer Experience & Programming
True Blue Inclusion
01.2012 - 01.2015
Bachelor of Arts - Mass Communications
Bennett College For Women
Master of Urban Planning - Urban Planning
SUNY At Buffalo
No Degree - Massage Therapy
Texas Center of Massage
No Degree - Esthetician
Beauty And Health Institute