Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AssistantManager

DeAndra Funderburg

Sylacauga,United States

Summary

Dynamic Client Service Specialist with a proven track record at Alorica, excelling in customer satisfaction and project coordination. Leveraging strong empathy and CRM software expertise, I streamlined processes, enhanced service delivery, and resolved billing discrepancies, fostering robust client relationships and ensuring accuracy in financial records.

Knowledgeable customer service, billing and coding with proven ability to manage client relationships and facilitate service delivery. Demonstrated success in resolving client issues efficiently and ensuring satisfaction. Adept at using communication and problem-solving skills to enhance client experiences and support team goals.

Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Service Specialist

Alorica
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated project timelines and resources, ensuring successful completion within budget constraints while exceeding client expectations.
  • Streamlined internal processes for improved efficiency and timely service delivery to clients.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Delivered exceptional customer service through timely responses and personalized follow-up communications.
  • Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.

Billing Specialist

Continuum Solutions
10.2021 - 01.2023
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.

Quality Control Inspector

AGC Glass North America
04.2018 - 10.2021
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Completed precise measurements using special tools.
  • Collaborated with production staff to establish and meet quality standards

Education

High School Diploma -

Sylacauga High School
Sylacauga, AL

Skills

  • Telephone skills
  • Strong empathy
  • Money handling
  • CRM software expertise
  • Remote work capabilities
  • Documentation skills

Accomplishments

  • Achieved a certificate as a pharmacy technician by completing state testing and working the required hour with accuracy and efficiency.
  • Supervised team of between 18 ans 21 staff members.
  • Collaborated with team of 8 in the development of Quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Pharmacy Technician, Rite Aid Pharmacy - 2002-2006
  • Welding Training - 2009-2015

Timeline

Client Service Specialist

Alorica
03.2023 - Current

Billing Specialist

Continuum Solutions
10.2021 - 01.2023

Quality Control Inspector

AGC Glass North America
04.2018 - 10.2021

High School Diploma -

Sylacauga High School

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DeAndra Funderburg