Deandra Garza
San Antonio
Summary
Motivated team player experienced in providing exceptional customer service. Possesses exceptional communication, organizational and multitasking skills. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Panasonic
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Agero, Inc.
01.2023 - 06.2024
- Working in a fast-paced environment, I help in servicing and tech support for EV vehicle stations.
- Resolve product or service problems by clarifying the customer's complaint.
- Determining the cause of the problem.
- Selecting and explaining the best solution to solve the problem.
- Expediting correction or adjustment. Following up to ensure resolution. Manage large amounts of incoming calls.
Customer Service Representative
TaskUs
01.2020 - 12.2022
- Documented customer correspondence in Salesforce to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and resolve issues.
- Trained new employees on procedures and policies to maximize team performance. Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Upheld privacy and security requirements for customer information.
Customer Service Representative
Qualfon
04.2018 - 01.2020
- Customer care representative for a third-party insurance company.
- Specializing in billing.
- Helping agents in reading/understanding the billing portion of their client's insurance.
- Met deadlines while maintaining high-quality deliverables.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
Customer Service Associate
Valero
02.2015 - 03.2018
- Customer associate that helped customers with all needs inside the store.
- Kept a clean interior of the store and exterior while maintaining the inside of the store.
- Multi-tasking to help both customers purchasing items and customers looking for items.
Education
High school diploma -
Oliver Wendell Holmes High School
San Antonio, TX06.2014
Skills
- Customer service (8 years)
- Product knowledge
- Decision-making
- Attention to detail
- Stress tolerance
- Time management
Timeline
Customer Service Representative
Panasonic
07.2024 - Current
Customer Service Representative
Agero, Inc.
01.2023 - 06.2024
Customer Service Representative
TaskUs
01.2020 - 12.2022
Customer Service Representative
Qualfon
04.2018 - 01.2020
Customer Service Associate
Valero
02.2015 - 03.2018
High school diploma -
Oliver Wendell Holmes High School
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