Overview
Work History
Education
Skills
Timeline
Generic

DEANDRA ULLOA

Colton,Ca

Overview

12
12
years of professional experience

Work History

Case Manager

Oparc
11.2019 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Trained new case managers, raising team's overall competency and service delivery standards.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Provided leadership, guidance and support to staff members.
  • Developed and implemented training programs for staff.

Case Manager

Life Community Development
01.2014 - 12.2018
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Developed resource directory for clients, simplifying their search for essential services.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
  • Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
  • Researched best practices and developed strategies to improve program outcomes.
  • Developed and implemented training programs for staff.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.

BRASWELLS MEDITERANIAN GARDENS YUCAIPA C.A
12.2016 - 06.2017
  • Distribute medication, narcotics, document paper work, assist patients with daily task. Answer phone calls, make patient appointments. Fax prescriptions.

EL TAQUITIO MEXICAN RESTAURANT COLTON C.A
06.2016 - 03.2017
  • Cahier, food preparation, cash handling, order food

4 D COLLEGE COLTON C.A
05.2014 - 06.2015
  • Customer Service, answer phone calls, fax, file documents

Education

Diploma - Medical Assistant Program

4 D COLLEGE
COLTON, CA

Diploma - Massage Therapy

BRYMAN
SAN BERNARDINO, CA

Skills

  • Vital signs/ Patient History, Patient Room Preparation Surgical/ Sterile Set-up, EKG-12
  • Specimen Collection/ Labeling Suture Removal Data Entry
  • HCT, HGB, glucose Autoclaving/ Sterile Technique A/R-A/P
  • Urinalysis Filing ( Alpha, Numeric) Visual Acuity
  • Injections Medical Interpretation Audiometry
  • First Aid/ Bandaging Medical Terminology Ear Lavage
  • Patient Records CMS-1500 Form
  • CPI
  • CPR certificate

Timeline

Case Manager

Oparc
11.2019 - Current

BRASWELLS MEDITERANIAN GARDENS YUCAIPA C.A
12.2016 - 06.2017

EL TAQUITIO MEXICAN RESTAURANT COLTON C.A
06.2016 - 03.2017

4 D COLLEGE COLTON C.A
05.2014 - 06.2015

Case Manager

Life Community Development
01.2014 - 12.2018

Diploma - Medical Assistant Program

4 D COLLEGE

Diploma - Massage Therapy

BRYMAN

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DEANDRA ULLOA