DeAndra Gordon
Baltimore,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Family Dollar
Baltimore, MD
08.2020 - 12.2021
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Reviewed completed work to verify consistency, quality, and conformance.
Cashier Team Lead
Walmart
Baltimore, MD
10.2017 - 06.2019
- Managed scheduling, payroll, and time off requests for team members.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Hotel Room Attendant Supervisor
Holiday Inn Express Hotel
Baltimore, MD
03.2014 - 06.2017
- Scheduling staff shifts and organizing replacements as required.
- Regularly taking inventory of cleaning supplies and ordering stock as needed.
- Responded to guest queries and requests promptly in a professional manner.
- Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
Assistant Store Manager
Roses discount store
Baltimore, MD
01.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained safe work environment for employees,vendors and customers.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
High School Diploma -
Lake Clifton High School
Baltimore06-1993
Skills
- Task Delegation
- Recruiting and interviewing
- Sales monitoring
- Teamwork and Collaboration
- Curriculum Development
- Problem-solving abilities
- Leadership
- Multitasking
- Goal oriented
- Conflict management
- Maintains professional demeanor including language, behavior and attire
- Computer skills
- Emotional Intelligence and People Skills
- Active listening
Certification
- Licensed first aid provider
Timeline
Assistant Store Manager
Roses discount store
01.2022 - Current
Assistant Manager
Family Dollar
08.2020 - 12.2021
Cashier Team Lead
Walmart
10.2017 - 06.2019
Hotel Room Attendant Supervisor
Holiday Inn Express Hotel
03.2014 - 06.2017
High School Diploma -
Lake Clifton High School