DEANDRA HINES
Richmond,USA
Summary
Accomplished leader with extensive experience at The Harris Center for Mental Health and IDD, specializing in crisis counseling, program management, and compliance. Demonstrated success in staff leadership and strategic program development. Skilled in community engagement and service coordination, ensuring program excellence and impactful advocacy.
Overview
15
15
years of professional experience
Work History
Team Lead – Crisis Counseling Program (CCP)
The Harris Center for Mental Health and IDD
Houston, USA
11.2024 - Current
- Lead a multidisciplinary team to provide crisis support and outreach for disaster-affected individuals
- Conduct training sessions, debriefings, and supervision to enhance service delivery
- Perform needs assessments, analyze data, and develop program strategies
- Ensure program compliance with grant eligibility and service requirements
IDD TXHML/HCS Program Director
The Harris Center for Mental Health and IDD
Houston, USA
12.2022 - 07.2024
- Managed a team of 30+ staff, overseeing program operations and compliance
- Ensured adherence to state regulations and agency policies
- Conducted staff evaluations, training, and performance monitoring
- Served as a liaison with HHSC and community partners to enhance service delivery
IDD TXHML/HCS Support Service Team Leader
The Harris Center for Mental Health and IDD
Houston, USA
08.2014 - 12.2022
- Supervised 13 Service Coordinators within the HCS waiver program
- Provided training, policy guidance, and program development support
- Partnered with community and federal agencies to implement service improvements
- Conducted assessments and quality assurance activities to optimize performance
IDD HCS Service Coordinator Mentor
The Harris Center for Mental Health and IDD
Houston, USA
10.2013 - 08.2014
- Trained new service coordinators on HCS program guidelines
- Developed training materials and competency assessments
- Assisted in onboarding and mentorship programs to ensure staff readiness
IDD HCS Service Coordinator
The Harris Center for Mental Health and IDD
Houston, USA
03.2010 - 10.2013
- Managed a caseload of 45 clients, ensuring access to essential services
- Developed and monitored Person-Directed Plans
- Conducted face-to-face visits, coordinated services, and provided case management
Conservatorship Specialist
Texas Department of Family Protective Services
Houston, USA
10.2009 - 03.2010
- Managed cases of children in CPS conservatorship, ensuring safety and well-being
- Coordinated services, family plans, and legal processes
- Served as a liaison between courts, families, and community resources
Education
Texas Teachers of Tomorrow
02.2025
M.A. - Counseling
Prairie View A&M University
B.S. - Criminal Justice
Prairie View A&M University
Skills
- Program Management & Compliance
- Staff Training & Leadership
- Crisis Counseling & Intervention
- Community Engagement & Advocacy
- Service Coordination & Case Management
- Strategic Planning & Program Development
Timeline
Team Lead – Crisis Counseling Program (CCP)
The Harris Center for Mental Health and IDD
11.2024 - Current
IDD TXHML/HCS Program Director
The Harris Center for Mental Health and IDD
12.2022 - 07.2024
IDD TXHML/HCS Support Service Team Leader
The Harris Center for Mental Health and IDD
08.2014 - 12.2022
IDD HCS Service Coordinator Mentor
The Harris Center for Mental Health and IDD
10.2013 - 08.2014
IDD HCS Service Coordinator
The Harris Center for Mental Health and IDD
03.2010 - 10.2013
Conservatorship Specialist
Texas Department of Family Protective Services
10.2009 - 03.2010
Texas Teachers of Tomorrow
M.A. - Counseling
Prairie View A&M University
B.S. - Criminal Justice
Prairie View A&M University
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