Deandra Jackson
Fayetteville,NC
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Office Assistant
Vineyards Group Llc
11.2023 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Monitored security to help maintain equipment, data and information safety.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Edited documents to keep company materials free of grammar errors.
- Compiled and analyzed data to produce reports.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Pick/Packing, Shipping, and Receiving Assembler
Salt Life LLC
11.2020 - 11.2023
- Enhanced order accuracy by meticulously verifying product information and quantities before packaging.
- Reduced fulfillment errors by carefully following picking procedures and double-checking picked items.
- Maintained a clean and organized warehouse by routinely sorting products, discarding damaged items, and restocking shelves.
- Increased efficiency and reduced downtime with proactive equipment maintenance and timely troubleshooting.
- Ensured customer satisfaction by promptly addressing inquiries, providing accurate order updates, and resolving issues professionally.
- Streamlined the picking process through consistent utilization of handheld scanners for inventory management and location tracking.
- Collaborated with team members to complete large orders quickly while maintaining high standards for accuracy and quality.
- Assisted in training new Pick Ambassadors on company policies, safety protocols, and best practices to ensure efficient onboarding.
- Contributed to a safe working environment by adhering to OSHA guidelines, reporting hazards promptly, and participating in safety meetings.
- Improved warehouse organization by regularly updating bin locations within the inventory system for easy item retrieval.
- Optimized time management by prioritizing tasks based on urgency, order deadlines, and shipment schedules.
- Demonstrated adaptability by cross-training in multiple departments to better support overall operations during peak periods or staff shortages.
- Met daily targets consistently through focused work ethic, attention to detail, and effective communication with supervisors regarding any obstacles encountered during picking processes.
- Supported continuous improvement efforts by offering suggestions for process enhancements that resulted in more efficient workflow and reduced errors.
- EmExpedited order processing times through seamless coordination with packing teamsem.
- EmAchieved high customer satisfaction ratings due to prompt delivery of accurately picked ordersem.
- EmContributed to a positive work environment by maintaining open communication with colleagues and assisting team members as neededem.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Received returns of damaged and incorrect orders to process replacements.
- Safeguarded products in storage to protect from spills and damages
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
Pick/Packing, Shipping, and Receiving Assembler
Keeco
07.2018 - 04.2020
- Enhanced order accuracy by meticulously verifying product information and quantities before packaging.
- Reduced fulfillment errors by carefully following picking procedures and double-checking picked items.
- Maintained a clean and organized warehouse by routinely sorting products, discarding damaged items, and restocking shelves.
- Increased efficiency and reduced downtime with proactive equipment maintenance and timely troubleshooting.
- Ensured customer satisfaction by promptly addressing inquiries, providing accurate order updates, and resolving issues professionally.
- Assisted in training new Pick Ambassadors on company policies, safety protocols, and best practices to ensure efficient onboarding.
- Contributed to a safe working environment by adhering to OSHA guidelines, reporting hazards promptly, and participating in safety meetings.
- Improved warehouse organization by regularly updating bin locations within the inventory system for easy item retrieval.
- Met daily targets consistently through focused work ethic, attention to detail, and effective communication with supervisors regarding any obstacles encountered during picking processes.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Pre-assembled containers to be easily selected by packing associates.
- Noted unsafe components inside packages and discussed concerns with supervisors.
Laundry Supervisor
Laundry Day
10.2017 - 07.2018
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Reduced turnaround time for laundry orders with streamlined processes.
- Enhanced customer satisfaction by consistently delivering clean and well-folded linens on time.
- Increased team productivity through effective delegation and supervision of tasks.
- Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
- Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Optimized scheduling of staff shifts to maintain optimal workflow during peak hours.
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
- Managed budget effectively, reducing operational costs while maintaining quality service standards.
- Established strong relationships with suppliers, negotiating favorable contracts for ongoing cost savings.
- Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
- Coordinated efficient pick-up and delivery services for off-site clients, improving overall customer experience.
- Introduced a systemized approach to sorting items based on fabric type and color that led to a decrease in damaged clothes.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Managed laundry sorting, washing, drying, and ironing.
- Adhered to safety protocols by enforcing proper equipment usage.
- Evaluated employee performance and developed improvement plans.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Worked with front desk to respond promptly to all guest requests.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Established and enforced safety protocols and guidelines for staff.
Supervisor
Desires Adult Novelty
10.2010 - 05.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Bachelor of Computer Science - Computer Engineering Technology
Fayetteville Technical Community College
Fayetteville, NC05.2024
High School Diploma -
Vidalia Comprehensive High School
Vidalia, GA05.2000
Skills
- Mail Handling
- Payroll Processing
- Travel Coordination
- Contract Preparation
- Administrative Support
- Clerical Support
- Supply Management
- Scheduling
- Proofreading
- Expense Reporting
- Data Entry
- Invoice Processing
- Project Planning
- Database Management
- Office Administration
- Meeting Planning
- Customer Service
- Spreadsheet Management
- Report Writing
- Business Administration
- Inventory Management
- Human Resources Management (HRM)
- Office Management
- Mail Management
- Quickbooks
- Meticulous Attention to Detail
- Mail Sorting and Distribution
- Relationship Building
- Prioritizing Work
- Dedicated Team Player
- Supply Restocking
- Staff Management
- Appointment Scheduling
- Report Analysis
- Scheduling Meetings
- Filing and Data Archiving
- Social Media and Promotions
- Strong Problem Solver
- Wpm Typing Speed
- Payment Processing
- Time Management
- Issue Resolution
- Front Office Management
- QuickBooks Expert
- Scheduling Appointments
- Spreadsheet Creation
- Positive Attitude
- Proofreading Documents
- Presentation Preparation
- Multitasking Abilities
- Professionalism
Timeline
Office Assistant
Vineyards Group Llc
11.2023 - Current
Pick/Packing, Shipping, and Receiving Assembler
Salt Life LLC
11.2020 - 11.2023
Pick/Packing, Shipping, and Receiving Assembler
Keeco
07.2018 - 04.2020
Laundry Supervisor
Laundry Day
10.2017 - 07.2018
Supervisor
Desires Adult Novelty
10.2010 - 05.2018
Bachelor of Computer Science - Computer Engineering Technology
Fayetteville Technical Community College
High School Diploma -
Vidalia Comprehensive High School