De'Andra Jackson
Forney,TX
Summary
Forward-thinking Sales and Marketing Manager with expertise in coordinating and managing staff and deploying successful marketing campaigns. Persistent leader with history of surpassing revenue objectives with market-savvy approaches. Remains in tune with latest sales and marketing strategies. Oversees strategies and campaigns throughout product, service or concept lifecycle. Leads by example and inspire sales and marketing staff to perform at peak levels. . Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server Promoted to Sales Manager
Texas Roadhouse
07.2022 - Current
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Processed orders and sent to kitchen employees for preparation.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Served food and beverages promptly with focused attention to customer needs.
Assistant General Manager
Dallas Grilled Cheese Co
11.2021 - 07.2022
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Motivated, trained, and disciplined employees to maximize performance.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Completed detailed end-of-day reports, verifying sales totals matched cash drawer amounts for accurate recordkeeping.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Part Time Sales Manager
Finish Line
02.2020 - 10.2021
- Exceeded sales quotas/conversion rate and increased profitability from 4% to 12% through effective sales strategy and business planning.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Managed incoming shipments accurately by verifying documentation against physical product counts.
- Acted as a liaison between stocking team members and management, effectively communicating any concerns or suggestions for improvement to relevant parties.
Car Salesperson
MEI Auto
10.2020 - 08.2021
- Increased business every month by selling 20-30 cars.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Monitored customers for signs of security concerns and escalated issues to management.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
Server/Bartender Shift Lead
Texas Roadhouse
12.2017 - 07.2019
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Inspected dishes and utensils for cleanliness.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Construction Worker
Onyx Paving & Construction
06.2013 - 06.2015
- Provided labor support to carpenters, masons and other skilled trades.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Cleaned and maintained tools, equipment and worksites.
- Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
- Followed instructions and safety protocols while operating machinery and equipment.
Education
Associate of Arts - Business And Marketing
New Mexico Junior College
Hobbs, NM05.2017
Skills
- Cold- Calling
- Team Recruiting and Onboarding
- Sales Records Management
- Leadership
- Marketing campaigns/ Projects
- Networking/ Customer Service
- Strategic Planning and Alignment
- Digital & Social Media Marketing
- Engaging personality
- Cocktail Service
- Microsoft/ Google Workspace Expert
- Conflict Management
Certification
TABC Certified
Food Handlers Certification
Timeline
Server Promoted to Sales Manager
Texas Roadhouse
07.2022 - Current
Assistant General Manager
Dallas Grilled Cheese Co
11.2021 - 07.2022
Car Salesperson
MEI Auto
10.2020 - 08.2021
Part Time Sales Manager
Finish Line
02.2020 - 10.2021
Server/Bartender Shift Lead
Texas Roadhouse
12.2017 - 07.2019
Construction Worker
Onyx Paving & Construction
06.2013 - 06.2015
Associate of Arts - Business And Marketing
New Mexico Junior College