Deandra Jackson
Mobile
Summary
Experienced Authorization Representative specializing in authorization processing and software troubleshooting. Focused on optimizing workflows and ensuring HIPAA compliance to enhance client interactions. Collaborative team player dedicated to improving processes and maintaining regulatory standards.
Overview
4
4
years of professional experience
Work History
Authorization Representative
ResultsCX
Mobile
05.2024 - 01.2026
- Processed authorization requests, ensuring timely responses to client needs.
- Reviewed documentation to ensure compliance with company policies.
- Collaborated with team members to streamline authorization workflows.
- Assisted clients in understanding authorization requirements and processes.
- Maintained accurate records of authorization activities, supporting effective decision-making.
- Supported training of new representatives on best practices and tools.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed electronic authorizations in accordance with established policies and procedures.
Technical Specialist
Conduent
Mobile
03.2022 - 01.2024
- Provided technical support for software applications and systems.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved diverse technical issues for customers through email, live chat, and telephone, enhancing user experience and trust.
- Diagnosed software and hardware problems using troubleshooting tools, facilitating timely resolutions and minimizing downtime.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Provided technical assistance to clients by troubleshooting system problems.
- Educated users on product features and best practices for optimal performance.
- Maintained up-to-date knowledge of company products and services.
- Resolved escalated customer service issues in a timely manner.
- Documented processes and procedures for technical operations and support.
- Collaborated with engineering teams to escalate complex technical inquiries.
Education
High School Diploma -
Baker High School
Mobile, AL05-2016
Some College (No Degree) - Social Work
Troy University
Troy, ALSkills
- Authorization processing
- Software troubleshooting
- Technical writing
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- HIPAA compliance
- Regulatory compliance
- Follow-up
- Problem-solving
- Teamwork
- Written communication
- Decision-making
- Customer support
- Process improvement
- Conflict resolution
- Microsoft outlook
- Technical issues analysis
- Verbal communication
- Technical comprehension
- Issue escalation
- Hardware troubleshooting
- Call center operations
- Call tracking
- Mac systems
- Operating systems
Timeline
Authorization Representative
ResultsCX
05.2024 - 01.2026
Technical Specialist
Conduent
03.2022 - 01.2024
High School Diploma -
Baker High School
Some College (No Degree) - Social Work
Troy University