Deandra Jackson
Grand Rapids,MI
Summary
Detail-oriented Hospitality Manager focused on enhancing guest satisfaction through strategic problem-solving and communication. Experienced Machine Operator delivering high-quality automotive components while consistently achieving production targets. Committed to fostering positive customer experiences and streamlining operations.
Overview
15
15
years of professional experience
Work History
Machine Operator
Pridestaff-NK Manufacturing
Grand Rapids, MI
01.2019 - Current
- Operated robotic machinery to produce high-quality automotive components in a fast-paced setting
- Monitored and ensured daily production targets were met to maintain quality standards.
- Operated machinery to ensure efficient production processes.
- Monitored equipment performance and reported issues promptly.
- Maintained cleanliness and organization of work area daily.
Machine Operator
Lakeland Finishing
Grand Rapids, MI
01.2018 - 01.2019
- Operated plastic injection molding device to produce components
- Inspected parts on production line for quality assurance
- Packaged products according to customer orders for timely delivery
Machine Operator
Plasan Carbon Composites
Walker, MI
01.2015 - 01.2018
- Operated mechanized robot to manufacture automotive components efficiently
- Operated machinery to produce high-quality components efficiently.
- Monitored production processes to ensure adherence to safety standards.
- Maintained equipment by performing regular inspections and basic repairs.
Customer Service/ Cashier/ Warehouse
Wal-Mart
01.2014 - 01.2015
- Managed customer transactions including check cashing, bill payments, and merchandise returns, ensuring smooth and efficient service
- Executed cashier functions, resolving price disputes with customers to ensure satisfaction and uphold store policies
- Organized layaway inventory records to maintain accurate stock levels and streamline customer access
Agent
New York Life Insurance Company
01.2011 - 01.2012
- Surveyed potential clients, set appointments, and cultivated relationships to enhance client engagement.
- Informed clients of policy changes and industry developments to ensure they remained well-informed.
- Ranked clients/accounts according to fiduciary principles to prioritize service and attention effectively.
Education
Bachelors of Science Degree - Hospitality Management
Ferris State University
Big Rapids, MI04-2023
Associates Degree - General Studies
Grand Rapids Community College
Grand Rapids, MI04-2022
Skills
- Machine operation
- Technical Troubleshooting
- Attention to detail
- Efficient multi-tasker
- Customer service
- Customer support
- Critical Thinking
- Keyboarding skills
- ServSafe Certified
Affiliations
- Hospitality Intern, Canopy by Hilton, June 2022-Aug 2022
Grand Rapids, MI
Timeline
Machine Operator
Pridestaff-NK Manufacturing
01.2019 - Current
Machine Operator
Lakeland Finishing
01.2018 - 01.2019
Machine Operator
Plasan Carbon Composites
01.2015 - 01.2018
Customer Service/ Cashier/ Warehouse
Wal-Mart
01.2014 - 01.2015
Agent
New York Life Insurance Company
01.2011 - 01.2012
Bachelors of Science Degree - Hospitality Management
Ferris State University
Associates Degree - General Studies
Grand Rapids Community College