Summary
Skills
Work History
Education
Overview
Generic

DeAndra Lee

Frisco,TX

Summary

Training & Development professional with extensive leadership experience in leadership and staff development, process and productivity improvements, performance management and curriculum design.

Skills

  • Employee Engagement
  • Organizational Development
  • Sales Team Development
  • Project Management
  • Training Program Development
  • Training Needs Analysis
  • Training Facilitation
  • Instructional Design - Articulate, Adobe, iSpring
  • Curriculum Development
  • Learning Management Systems
  • Leadership Development
  • Human Resources - Policy Compliance
  • Coaching

Work History

Director of Training and Development

Zips Car Wash
07.2022 - Current
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Delivered new employee onboarding and training sessions via Teams.
  • Directed field training to enhance participants' skills.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Directed training programs and development paths for managers and supervisors.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Selected and assigned instructors to conduct specific training programs.
  • Communicated all learning and performance objectives, schedules, and training assessments to field and corporate support leaders.
  • Managed new employee orientation training process for more than 500 employees each year.

National Strategic Initiatives, Manager

International Car Wash Group (ICWG)/Driven Brands
01.2021 - 07.2022
  • Developed and implemented business plans, financial models, and project timelines for each initiative, and monitor and report on progress and results.
  • Collaborated and communicated with internal and external stakeholders, including regional and corporate management, field operations, finance, legal, marketing, and vendors.
  • Conducted market research and analysis and stayed updated on latest trends and developments in car wash industry.
  • Provided leadership, guidance, and support to project teams and ensure alignment with company’s vision, mission, and values.
  • Managed financial, operational and human resources to optimize business performance.

Regional Training Manager

International Car Wash Group/Driven Brands
01.2021 - 01.2022
  • Ensured that all employees followed the company’s policies, procedures, and safety standards.
  • Monitored and evaluated the performance and progress of the staff and field leaders, and provided feedback and coaching.
  • Coordinated and conducted regular training sessions, workshops, and meetings to update the staff and managers on new products, services, and best practices.
  • Developed and implemented training curricula, materials, and methods, and assessed their effectiveness and impact
  • Collaborated with the regional and corporate management to identify the training needs and goals of the organization.
  • Managed the regional training budget and resources, and reported on the training outcomes and metrics.


Divisional Training and Development Manager

Hooters of America
09.2019 - 04.2020
  • Effectively reduced manager turnover from 55% to 37% YOY by implementing development strategies that cascaded from the Director of Operations to the hourly manager population and by effectively changing the culture from the divisional level to the store level to one that promoted inclusivity and engagement.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.

District Manager

Dollar Tree, Inc
01.2019 - 09.2019
  • Monitored P&L reports for each store and develop effective ways to fill in any gaps between actual performance and company projections.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Generated financial and operational reports to assist management with business strategy.
  • Supervised locations to enforce high-quality standards of operation including sales, inventory management, and customer service.

Regional Training and Technology Manager

Sears Holdings Corporation
04.2013 - 09.2018
  • Built strategic relationships with Regional Vice Presidents, District General Managers, District Staff, Store Managers, etc., to influence change within the region and districts to drive profitable sales.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Managed new employee orientation training process for more than 500 employees each year.

General Manager

Walmart Stores, Inc
09.2009 - 02.2012
  • Held total accountability for Walmart Supercenters as Store General Manager in several metro stores including locations in Frisco, Dallas, and Plano.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

District Contractor Manager

Sears, Roebuck And Company
04.2005 - 10.2009
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Hired and oversaw subcontractors to meet project needs.

Education

Bachelor of Science - Marketing

Grambling State University
Grambling, La

MBA - Business Administration And Management

Louisiana Tech University
Ruston, La

Overview

19
19
years of professional experience

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