DeAndra Lopez
Corpus Christi,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the medical field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain patient/member satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Results Companies
Corpus Christi, TX
06.2023 - Current
- Answer members and providers inquiries and provide accurate information regarding benefits.
- Assist members and providers with claims - billing information, refunds, denials, appeals, reprocessing, etc.
- Maintain detailed records of member/provider interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet member/provider needs.
- Answer incoming calls and emails, providing frontline customer support or assistance.
- Process member's premium payments
Ophthalmic Medical Technician
South Texas Eye Consultants
Corpus Christi, TX
09.2018 - 06.2023
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations, fundus photography, fluorescein angiography, and laser treatments.
- Administered medications to patients pre-and post-operatively.
- Maintained inventory of all medical supplies in the clinic.
- Documented patient histories, test results and treatment plans in electronic health records system.
- Ensured that all equipment was properly calibrated and maintained according to manufacturer guidelines.
- Educated patients about eye diseases, their diagnosis and treatment options available to them.
- Monitored patient progress during follow-up visits and reported any changes to the physician immediately.
- Prepared examination rooms with appropriate instruments prior to each patient visit.
- Scheduled appointments for patients using an electronic scheduling system.
- Answered phones calls promptly and responded appropriately to inquiries from patients or staff members.
Education
High School Diploma -
Del Mar College
Corpus Christi, TXSkills
- Report Generation
- Scheduling
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Customer Service
Timeline
Customer Service Representative
Results Companies
06.2023 - Current
Ophthalmic Medical Technician
South Texas Eye Consultants
09.2018 - 06.2023
High School Diploma -
Del Mar College