DEANDRA MULLIGAN
Phoenix,AZ
Summary
Ambitious, innovative, and highly motivated individual with years of leadership and customer service experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Contribute to team success by providing attention to detail, excellent organizational and communication skills. Clear understanding of deadlines, customer satisfaction, and prioritizing tasks to ensure deadlines are met in a timely manner. All with a passion to learn, grow, and excel by exceeding expectations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor/Owner License #2256777
Endeavor Processing, LLC
2023.03 - Current
- Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepare file for final clear-to-close by branch management.
- Handle any conditions sent from underwriting departments.
- Review financial statements and contacted institutions and customers to clarify details.
- Set up and complete loan submission packages.
- Coordinate closing process with title companies and borrowers, and realtors.
Loan Officer Assistant License #2256777
Mortgage Solutions Of Utah, LLC
2021.10 - 2022.06
- Interviewed applicants for loan eligibility and provided pre-approval letters upon qualification.
- Shopped rates and priced loans. Provided applicants with full breakdown of cost to borrower money.
- Registered loan, disclosed to borrower, and submitted loan to lender in timely manner.
- Requested and gathered all necessary documents from borrower throughout loan process.
- Reviewed documents, credit reports, calculated DTI, and ran AUS.
- Worked with underwriters to fix application problems, resolve issues and meet conditional approval requests.
- Oversaw scheduling of timely loan closing from initial application.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Communicated loan status with borrower throughout loan process.
Mortgage Loan Coordinator
Homepoint Financial
2021.03 - 2021.06
- Worked closely with Operations team to collect, maintain, and accurately prepare and process loan documentation.
- Cleared conditions sent from underwriting departments.
- Worked with Underwriters to analyze applications and resolve issues.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for Brokers.
- Prepared documents for underwriting by verifying client income, credit reports, and Title documents.
- Knowledge of FHA, VA, and Conventional loans.
- Proficient in Encompass and AIQ systems.
- Communicated daily with Brokers for conditions needed to close loans by ECD.
- Pipeline management of 30+ loans from initial approval to closing.
Shop Manager
Smile Direct Club
2018.07 - 2020.12
- Exceed company sales expectations through 78% Fast Track and 75% Net Aligner Conversion YTD, above company average of 76% and 73%, respectively.
- Google Review score 4.9 out of 5.
- Net Promoter Score 65 versus company 63, which measures likelihood customers will recommend company to others.
- Well organized and meticulous with daily operational tasks in fast-paced environment. Manage employee flow throughout day including morning meetings, conference calls, and company video review all in effort to improve customer experience.
- Plan for and lead all aspects of sales and operations, including hiring top talent, scheduling, coaching to company expectation, evaluating data, all to ensure team exceeds customer’s expectations.
- Establish and optimize schedules keeping coverage and service in line with forecasted demands.
- Field customer complaints and provide solutions when services fall below customer expectations.
Store Manager
The North Face
2016.12 - 2018.07
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Maximized store sales and profitability by achieving company goals, leading to 42% profit in 2017, #1 in company.
- Determined and maintained optimal staffing levels, recruited, hired, educated and motivated team of brand advocates to deliver sales results 5% above company expectation in 2017.
- Held marketing events throughout year to grow and develop community relationships by creating brand awareness and drive traffic.
- Coached and developed team members for upward mobility and succession planning, Co-Manager replaced position.
- Created work schedules according to sales volume and number of employees.
Store Manager
Eddie Bauer
1996.06 - 2016.12
- Achieved sales goals by exceeding customer’s experience and driving key business initiatives, recognized with Best of Bauer Awards in 2000, +5% to Last Year and 2002, +29% to Last Year.
- Interview potential store managers, manage multiple site locations, and mentor new store managers for success in role.
- Interview, hire, Identify, develop, and promote several key team members for upward mobility.
- Plan, organize, and execute quarterly marketing events to drive in-store traffic through community outreach.
- Manage company standards for inventory control, shrinkage and payroll including all store operational controls, consistently achieving goal.
- Lead district of 10+ stores in District Manager’s absence by running weekly conference calls, providing daily business recaps to stores, and managing new company initiatives.
Education
Bachelor of Science - Fashion Merchandising
New Mexico State University
Las Cruces, NMAssociate of Business Administration -
New Mexico State University
Las Cruces, NMSkills
- Detail Oriented; Problem Resolution; Growth Minded
- MS Office, Outlook, Teams, Excel, and PowerPoint proficiencies
- Excellent Written and Verbal Communication
- Team Leadership
- Customer Relationship Management
- Calyx Point
- Strong Interpersonal Skills
Certification
- Licensed Mortgage Loan Originator #2256777- November 2021
Timeline
Mortgage Loan Processor/Owner License #2256777
Endeavor Processing, LLC
2023.03 - Current
Loan Officer Assistant License #2256777
Mortgage Solutions Of Utah, LLC
2021.10 - 2022.06
Mortgage Loan Coordinator
Homepoint Financial
2021.03 - 2021.06
Shop Manager
Smile Direct Club
2018.07 - 2020.12
Store Manager
The North Face
2016.12 - 2018.07
Store Manager
Eddie Bauer
1996.06 - 2016.12
Bachelor of Science - Fashion Merchandising
New Mexico State University
Associate of Business Administration -
New Mexico State University
- Licensed Mortgage Loan Originator #2256777- November 2021
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