Hi, I’m
Deandra Sainz
San Jose,CA
Summary
To contribute to your organization’s success through my customer service professionalism while developing career growth
Overview
14
years of professional experience
Work History
Family Supportive Housing
Resident Advisor
02.2020 - 01.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Key handler of residents.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Educated residents on policies, promoting responsible behavior within the residence hall community.
- Monitored building security by conducting routine rounds throughout the facility.
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Maintained accurate records of resident information including emergency contact details, housing assignments, and incident reports.
- Monitored behavior and responded to disciplinary issues in accordance with established policies.
- Responded rapidly and efficiently to displaced people inquiring from callers seeking information on resources, organizations.
- Guided volunteers.
- Helped prepare and serve residents.
- Helped sanitize areas.
- Accepted donations of all kinds.
- Payment handling.
Starbucks Inc.
Barista
07.2019 - 05.2021
Job overview
- Processing customer’s orders
- Cashiering and prepare drinks while maintaining a clean work environment.
- Fulfilling opening day procedures; including putting displays up, warming food, and turning on machines for the day
- Performing closing procedures by cleaning and stocking items and ensuring area is clean for the next day.
- Inventory
- Food handling
Hosmer Dorrance Corporation
Receptionist
01.2008 - 04.2016
Job overview
- Worked closely with partner receptionist.
- Processed customer’s orders and enter into computer system
- File customer’s orders in Alphabetical order
- Processed invoices for customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Education
The Salon Professional AcademySaratoga, CA
from Cosmetology
02.2018
University Overview
Some course work completed, In progress
Mount Pleasant High SchoolSan Jose, CA
High School Diploma
01.2004
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Team player
- Adaptable
- Flexible
- Office skills
- Filing
- Copying
- Detail oriented
Timeline
Resident Advisor
Family Supportive Housing
02.2020 - 01.2022
Barista
Starbucks Inc.
07.2019 - 05.2021
Receptionist
Hosmer Dorrance Corporation
01.2008 - 04.2016
Mount Pleasant High School
High School Diploma
The Salon Professional Academy
from Cosmetology