Summary
Overview
Work History
Education
Skills
Timeline
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Deandra Sandoval

Albuquerque,NM

Summary

Friendly and enthusiastic Financial Member Service Representative looking to move forward and advance in my career. Able to learn new tasks quickly and proficient in growing customer relationships . I represent establishment in a friendly , professional demeanor at all times. Also, having over 10 years of customer service an experience as well as a little over 5 years Credit Union Financial Service experience , I am seeking a long term job opportunity to excel in my next position.

Overview

8
8
years of professional experience

Work History

Member Service Representative

Kirtland Credit Union
03.2024 - 01.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs.
  • Assisted customers with account inquiries, resolving issues.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Member Service Representative

Rio Grande Credit Union
12.2019 - 02.2024
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Molina Healthcare
08.2016 - 03.2019
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

GED -

YDI
05.2011

Skills

  • Customer Service
  • Escalation Handling
  • Administrative and Office Support
  • Professional telephone demeanor
  • Financial Transactions
  • Data Entry
  • Problem Resolution
  • Computer skills
  • Financial literacy
  • Problem-solving

Timeline

Member Service Representative

Kirtland Credit Union
03.2024 - 01.2025

Member Service Representative

Rio Grande Credit Union
12.2019 - 02.2024

Customer Service Representative

Molina Healthcare
08.2016 - 03.2019

GED -

YDI

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Deandra Sandoval