Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Deandra Small

Upper Marlboro,MD

Summary

Proven leader with extensive experience at Six Flags America Deandra Small, adept in staff leadership and sanitation standards. Excelled in enhancing team performance, reducing costs by effectively managing resources, and elevating customer satisfaction through meticulous service and problem-solving. Skilled in catering coordination and maintaining high health standards, achieving significant improvements in operational efficiency and service quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Deandra Small
07.2020 - Current
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Controlled food costs and managed inventory.

Patient Transporter

Deandra Small
12.2022 - 08.2024
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
  • Educated patients and families to provide information on hospital policies and procedures related to patient transport.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Cleaned, sanitized and moved hospital equipment.

Education

Health And Science - Nursing

Prince Gorges Community College
Largo Maryland

Dr Henry A Jr Wise High School
Upper Marlboro, MD
05.2022

Skills

  • Scheduling Staff
  • Sanitation Standards
  • Catering Coordination
  • Ordering Supplies
  • Food presentation
  • Staff Leadership
  • Communication
  • Critical thinking
  • Time management
  • Active listening

Certification

Certified Nursing Assistant

Timeline

Patient Transporter

Deandra Small
12.2022 - 08.2024

Food and Beverage Supervisor

Deandra Small
07.2020 - Current

Health And Science - Nursing

Prince Gorges Community College

Dr Henry A Jr Wise High School

Certified Nursing Assistant

Deandra Small