Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
DeAndra Tristan

DeAndra Tristan

Austin,United States

Summary

Dynamic professional with extensive experience in customer service and healthcare, notably as a Clinical Navigator at Advanced Pain Care. Proven ability to enhance patient satisfaction through empathetic communication and meticulous documentation. Skilled in cash handling and conflict resolution, consistently achieving operational excellence and fostering positive relationships in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Sever / Restaurant Manager

Cherry Creek Catfish
Austin, TX
03.2024 - Current
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Distributed food to service staff for prompt delivery to customers.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Clinical Navigator

Advanced Pain Care
Austin, United States
05.2018 - 03.2025
  • Identified spinal cord stimulator candidates, and managed care through the implant procedure and post-recovery.
  • Collaborated with healthcare professionals, community organizations, and other resources to coordinate care.
  • Verified documentation methodically to avoid critical errors impacting care delivery.
  • Maintained detailed records of patient encounters and outcomes for quality assurance purposes.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources.

Bartender / Server

Chez Zee American Bistro
Austin, United States
05.2016 - 07.2019
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Effectively multitasked within fast-paced environment.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Retention Specialist

Time Warner Cable
Austin, United States
01.2016 - 03.2016
  • Analyzed customer feedback and developed new techniques to ensure customer retention
  • Explained new products and services to customers
  • Performed customer negotiations to reach fair conclusion for both business and customer
  • Received information regarding identified problems and devised responses to satisfy concerns
  • Adhered to scripted responses and standardized plans to address problems

Cashier Sales Associate

Sally Beauty Supply
Austin, United States
09.2015 - 12.2015
  • Trained new team members in cash register operation, stock procedures and customer service
  • Learned roles of other departments to provide coverage and keep store operational
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Received and inspected shipments to complete timely merchandising updates

Manager-In-Training

Journeys
Austin, United States
07.2014 - 08.2015
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Met with each associate to establish realistic monthly sales goals
  • Ran daily reports to assess performance and make proactive adjustments
  • Oversaw personnel recruitment, performance and scheduling

Box Office Cashier

Cinemark Theatres
Austin, United States
09.2013 - 09.2014
  • Informed customers of deals or discounts and calculated amount of cash owed against tickets bought
  • Counted cash at shift end and tallied to reconcile with tickets sold
  • Cross-trained in concession cashier and usher roles in order to provide skilled backup for team members
  • Counted product stock to maintain inventory records
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays

Education

High School Dipolma -

Akins High School
Austin
05.2015

Some College (No Degree) - General Health Science

Austin Community College
Austin

Skills

  • Caring and empathetic
  • Medical filing
  • Patient documentation
  • Cash handling
  • 50 WPM typing speed
  • Problem-solving abilities
  • Interpersonal skills
  • Food safety
  • Conflict resolution
  • Time management
  • Team collaboration

References

Paul Le, MD, Advanced Pain Care, 512-739-4871

Josephine Vajko, Advanced Pain Care, Director of Neuromodulation, 337-540-9133

Languages

English, Native speaker

Timeline

Sever / Restaurant Manager

Cherry Creek Catfish
03.2024 - Current

Clinical Navigator

Advanced Pain Care
05.2018 - 03.2025

Bartender / Server

Chez Zee American Bistro
05.2016 - 07.2019

Retention Specialist

Time Warner Cable
01.2016 - 03.2016

Cashier Sales Associate

Sally Beauty Supply
09.2015 - 12.2015

Manager-In-Training

Journeys
07.2014 - 08.2015

Box Office Cashier

Cinemark Theatres
09.2013 - 09.2014

High School Dipolma -

Akins High School

Some College (No Degree) - General Health Science

Austin Community College

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