Hi, I’m
Deandra Walker
Dallas
Summary
Actively seeking a position, I can optimize my problem solving and organizational skills to contribute to increased customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional case support specialist with robust background in client assistance and administrative tasks. Skilled in managing caseloads, coordinating services, and maintaining accurate records. Strong focus on team collaboration and adaptability, ensuring seamless support under changing conditions. Known for effective communication, problem-solving, and commitment to achieving results.
Professional in social services, prepared to provide comprehensive support to case managers and clients. Known for thorough documentation, confidentiality, and effective problem-solving. Collaborative team player with focus on achieving impactful results and adapting to changing needs. Proficient in client interaction and administrative tasks.
Overview
11
years of professional experience
Work History
Academy of Dallas
Teacher
09.2024 - 05.2025
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Maximus
Customer Service Representative
03.2020 - 10.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Special Education Department
Teacher
09.2020 - 06.2023
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Internship
Houston VI District Parole Officer
08.2019 - 04.2022
Job overview
- Participate as a volunteer in performing various types of work assignments in the criminal justice field
- Home Visits with the parole officers
- Maintained data and files on parolees
- Gained the ability to read and interpret legal documents and describe them to parolees
- Sharpen communication skills with offenders, while learning a new way to communicate a different population.
- Managed crisis situations involving high-risk individuals, utilizing de-escalation techniques when necessary to ensure public safety.
- Coordinated with other criminal justice professionals during multidisciplinary team meetings, contributing valuable insights as a District Parole Officer.
- Provided comprehensive supervision of assigned caseload, meeting regularly with parolees to assess progress and address concerns.
Cy-fair Helping Hands
Volunteer
06.2018 - 08.2019
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Texas Southern University
Student Worker/Game Room
08.2017 - 01.2019
Job overview
- Maintain accurate daily log of equipment and game check-outs/in
- Check student ID's in order to gain access to game room
- Uphold and enforce Student Union policies and procedures
- Perform custodial duties, and maintain game room equipment.
Concord Church
Summer Day Camp
03.2016 - 08.2017
Job overview
- Feed the kids
- Change the kids
- Teach them the word of the day
- Lesson plans
- Making sure they understand what's going on
- Making sure they're ready for the next grade level.
Texas Southern University
Teacher's Assistant
08.2017 - 05.2017
Job overview
- Help students with class basics
- Grading papers
- Tutoring.
Dialog Direct
Customer Service Rep.
09.2015 - 01.2016
Job overview
- Answering inbound calls for upcoming Medicare clients
- Setting up reservations for Medicare seminars.
Aegis
Customer service rep.
08.2014 - 12.2014
Job overview
- Answered inbound calls for medicare recipients
- Made data entry to files
- Processed prescription payments
- Processed hospital payments using MIIM
- Edited and corrected client's contact information
- Provided inner and outer network co-payment information.
Education
Texas Southern University
Bachelor of Science in Administration of Justice from Administration of Justice
12.2019
University Overview
Minor: Forensic Science
Justin Ford Kimball High School
05.2014
Skills
- Able to quickly learn procedures and methods
- Extremely organized and efficient
- Capable of handling multiple projects
- Excellent public relations and public interactions
- Proficient with Microsoft Word
- PowerPoint and Internet
- Relationship building
- Critical thinking
- Lesson planning
- Behavior management
- Confidentiality adherence
- Motivational interviewing
- Positive role model and mentor
- Health and safety
- Professional boundaries
Awards
- Presidential Bus Tour Scholarship $2000 High School (2013-2014)
- Two awards for the biggest heart and best personality High School (2014)
- Dean’s List (2014, 2017, and 2018)
References
- Dr. Jasmine M. Drake, Assistant Professor, Jasmine.drake@tsu.edu, 713-313-7312
- Dr. Ashraf Mozayani, Associate Professor, Ashraf.mozayani@tsu.edu
Timeline
Teacher
Academy of Dallas
09.2024 - 05.2025
Teacher
Special Education Department
09.2020 - 06.2023
Customer Service Representative
Maximus
03.2020 - 10.2024
Houston VI District Parole Officer
Internship
08.2019 - 04.2022
Volunteer
Cy-fair Helping Hands
06.2018 - 08.2019
Student Worker/Game Room
Texas Southern University
08.2017 - 01.2019
Teacher's Assistant
Texas Southern University
08.2017 - 05.2017
Summer Day Camp
Concord Church
03.2016 - 08.2017
Customer Service Rep.
Dialog Direct
09.2015 - 01.2016
Customer service rep.
Aegis
08.2014 - 12.2014
Justin Ford Kimball High School
Texas Southern University
Bachelor of Science in Administration of Justice from Administration of Justice
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