Stephanie Wilkins

• Monitor sales performance and adjust strategies accordingly
• Develop and maintain relationships with vendors and suppliers
• Oversee the hiring, training, and performance management of store staff
• Implemented inventory management software, reducing stockouts by 20% and improving inventory accuracy by 45%

• Provide technical support via phone, chat, or email for iOS and MacOS-related issues.

• Troubleshoot software, connectivity, and hardware problems for Apple products.

• Guide customers through device setup, system updates, and troubleshooting steps.

• Educate customers on Apple features, settings, and best practices.

• Document and track customer interactions in a CRM system.

• Meet performance metrics like call resolution time, customer satisfaction, and quality assurance.

• Company Overview: Virtual GA
• Install and configure software and hardware, Maintain and repair equipment, Document technical issues and solutions
• Executed a comprehensive disaster recovery plan, ensuring minimal downtime and data loss in the event of a system failure
• Service, troubleshoot and program all devices Promoted to Data Technical Support Specialist Meet present call center matrix
• Utilize administrator operating systems such as Remote Desktop Clients to remotely isolate and solve customer issues
• Virtual GA

• Managed a team of 23 employees, improving overall productivity by 30% through effective coaching and performance management
• Developed and implemented a new patient satisfaction survey system
• Managed a budget and developed financial plans to support organizational goals, resulting in a 25% increase in revenue and a 15% reduction in expenses
• Developed and maintained operational policies and procedures, ensuring compliance with all applicable laws and regulations and improving overall organizational efficiency