DEANDRE BEASLEY

• Greet guests as they arrive and assist with the check-in process
• Manage room reservations and assist guests with booking
• Provide information about local attractions, restaurants, and services
• Process payments for rooms, incidentals, and other charges
• Ensure accurate billing and handle any discrepancies

-Restaurant Locations Vic & Anthony Steakhouse Downtown and Aquarium Downtown. Morton's Galleria

-Oversaw Hotels Valet management at Le Meridien and Magnolia hotel downtown

• Connected with clients such as Hotel & Restaurant GM's and developed strategies to achieve sales and customer service goals
• Finding mutually beneficial solutions by devising effective strategies to address the needs of all parties involved
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate
• Oversaw financial management, budget management, accounting and payroll activities
• Managed multiple valet locations, effectively coordinating staffing, scheduling, and resources
• Developed and implemented operational strategies to optimize efficiency, enhance customer satisfaction, and drive revenue growth
• Successfully managed budgets and expenses while maintaining a high level of service quality and compliance with industry regulations
• Contributed to proposal and contract development, negotiations and meetings
• Successfully executed and orchestrated a series of high-attendance events, each accommodating 100+ individuals
• Created exceptional customer service by delivering safe, seamless and prompt parking experiences

• Retrieve vehicles efficiently, ensuring a smooth flow of traffic and customer satisfaction
• Maintained a professional demeanor while interacting with customers, providing exceptional service and addressing any concerns
• Guided employees on understanding and meeting changing customer needs and expectations
• Supported accident investigations and prepared related paperwork
• Presented performance and productivity reports to supervisors
• Provided training and guidance to new hires, fostering a high-performing and cohesive team environment
• Proactively resolved customer issues and implemented strategies to enhance service quality