DeAndre Borders
Service Member
Dacula,GA
Summary
Driven by a strong work ethic and hospitality service expertise, excelled at each position by optimizing operations and enhancing customer satisfaction. Demonstrated leadership in high-pressure environments, significantly improving team performance and service standards. Skilled in strategic planning and customer service, consistently delivered exceptional results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Service Crew Member
Sweetgreen
02.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Shift Manager
Arby's Restaurant
09.2013 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Restaurant Manager
Raising Cane's Restaurants
01.2023 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Gainesville High School
Gainesville, GA 08.2011 - 05.2015
Skills
Timeline
Service Crew Member
Sweetgreen
02.2024 - Current
Restaurant Manager
Raising Cane's Restaurants
01.2023 - 02.2024
Shift Manager
Arby's Restaurant
09.2013 - Current
High School Diploma -
Gainesville High School
08.2011 - 05.2015